Cashiers are in charge of operating cash registers, optical price scanners, computers, or similar equipment in order to record and accept payment for the purchase of goods, services, admissions, among others. They are usually employed in service, retail, and wholesale establishments, such as stores, restaurants, theatres, recreational and sports establishments, currency exchange booths, government offices, business offices, etc.
Cashiers have a key role in service, retail, and wholesale establishments since they are the last direct point of contact with the customer, therefore, they are vital in leaving a long-lasting positive impression, to get customers to go back.
Here’s a non-exhaustive list of common tasks Cashier are required to complete.
- Creating a welcoming environment, greeting and informing customers in a warm, courteous, and professional manner.
- Managing the cash register in a store, supermarket, restaurant, parking lot, theatre, cafeteria, casino, or any other similar establishment:
- Identifying the price of goods or services using an electronic cash register, optical price scanner, or other equipment in order to calculate the total payment required;
- weighing produce and bulk foods;
- informing the customer about the total price of their purchase;
- receiving payments in cash, check, credit card, or debit card, processing all point of sale transactions in an efficient, accurate, and friendly manner;
- giving change, if any, and the final receipt for the purchase;
- wrapping or placing goods in bags;
- calculating total payments received at the end of their shift and reconciling with total sales;
- verifying the age of customers when selling lottery tickets, alcohol, or tobacco products;
- helping customers sign up for store reward programs and to applying for store credit cards;
- in some cases, suggesting items that meet customers’ needs;
- handling returns and exchanges of merchandise, checking if the item(s) is in good condition, and applying the corresponding return/exchange policies for cash, credit cards, or any other type of payment;
- thanking the customer for their business in an honest and warm manner;
- providing exceptional customer service; and
- communicating any complaints or negative feedback to the Manager.
- Assisting and relieving other Cashiers, as requested.
- Providing information to customers.
- Cleaning the check-out counter area, keeping it neat and orderly at all times.
- Stocking shelves, marking prices on items, taking out the trash, or carrying out any other back store activities when required.
- Complying with all health and safety standards and procedures, as well as with the establishment’s rules and regulations.
- Greeting customers.
- Using scanners, cash registers, and calculators to record items that customers buy.
- Accepting payment from customers, giving change, and handing the corresponding receipts for their purchase.
- Bagging or wrapping customers’ purchases, if necessary.
- Offering after-sales service in terms of repairing, exchanging, or refunding merchandise to customers.
- Answering customers’ questions or inquiries and give information about the store’s procedures and policies when requested.
- Helping customers sign up for store reward programs and to apply for store credit cards, if any.
- Counting how much cash is in their register at the beginning and at the end of their shift.
The average Cashier salary is $24,918 per year or $13 per hour. This is around 0.8 times less than the Median wage of the country. Entry level positions start at $17,000 while most experienced workers make up to $35,000. These results are based on 1,902 salaries extracted from job descriptions.