Cashiers are in charge of operating cash registers, optical price scanners, computers, or similar equipment in order to record and accept payment for the purchase of goods, services, admissions, among others. They are usually employed in service, retail, and wholesale establishments, such as stores, restaurants, theatres, recreational and sports establishments, currency exchange booths, government offices, business offices, etc.
Cashiers have a key role in service, retail, and wholesale establishments since they are the last direct point of contact with the customer, therefore, they are vital in leaving a long-lasting positive impression, to get customers to go back.
Here’s a non-exhaustive list of common tasks Cashier are required to complete.
- Creating a welcoming environment, greeting and informing customers in a warm, courteous, and professional manner.
- Managing the cash register in a store, supermarket, restaurant, parking lot, theatre, cafeteria, casino, or any other similar establishment:
- Identifying the price of goods or services using an electronic cash register, optical price scanner, or other equipment in order to calculate the total payment required;
- weighing produce and bulk foods;
- informing the customer about the total price of their purchase;
- receiving payments in cash, check, credit card, or debit card, processing all point of sale transactions in an efficient, accurate, and friendly manner;
- giving change, if any, and the final receipt for the purchase;
- wrapping or placing goods in bags;
- calculating total payments received at the end of their shift and reconciling with total sales;
- verifying the age of customers when selling lottery tickets, alcohol, or tobacco products;
- helping customers sign up for store reward programs and to applying for store credit cards;
- in some cases, suggesting items that meet customers’ needs;
- handling returns and exchanges of merchandise, checking if the item(s) is in good condition, and applying the corresponding return/exchange policies for cash, credit cards, or any other type of payment;
- thanking the customer for their business in an honest and warm manner;
- providing exceptional customer service; and
- communicating any complaints or negative feedback to the Manager.
- Assisting and relieving other Cashiers, as requested.
- Providing information to customers.
- Cleaning the check-out counter area, keeping it neat and orderly at all times.
- Stocking shelves, marking prices on items, taking out the trash, or carrying out any other back store activities when required.
- Complying with all health and safety standards and procedures, as well as with the establishment’s rules and regulations.
- Greeting customers.
- Using scanners, cash registers, and calculators to record items that customers buy.
- Accepting payment from customers, giving change, and handing the corresponding receipts for their purchase.
- Bagging or wrapping customers’ purchases, if necessary.
- Offering after-sales service in terms of repairing, exchanging, or refunding merchandise to customers.
- Answering customers’ questions or inquiries and give information about the store’s procedures and policies when requested.
- Helping customers sign up for store reward programs and to apply for store credit cards, if any.
- Counting how much cash is in their register at the beginning and at the end of their shift.
The average Cashier salary is $24,918 per year or $13 per hour. This is around 0.8 times less than the Median wage of the country. Entry level positions start at $17,000 while most experienced workers make up to $35,000. These results are based on 1,902 salaries extracted from job descriptions.
- Outstanding interpersonal and communication skills:
- Communicating clearly, especially verbally, in order to inform and assist customers;
- having a friendly and engaging personality in order to foster and maintain long-lasting positive client relationships;
- great listening skills in order to pay attention to customer questions and complaints, as well as to receive instructions;
- being able to remain calm when interacting with customers who are upset or angry;
- displaying strong customer service skills; and
- being a demonstrated team player.
- Ability to work independently with little supervision.
- Basic mathematical skills.
- Exceptional organizational and time management skills:
- Being able to work in a dynamic, fast-paced environment; and
- maintaining a clean and organized workplace.
- Great attention to detail:
- Staying focused during highly repetitive tasks.
- Physical stamina and dexterity:
- Being able to stand for long periods of time;
- using their hands to operate registers and scan products; and
- being able to lift and carry up to 40 lbs.
It’s especially important for Cashiers to pay attention to how they come across. Outstanding customer service skills are essential for this job; therefore, a successful candidate must remain polite at all times, continuously smiling, and conveying a positive attitude.
In most cases, there are no formal educational requirements for this position, since Cashiers are usually trained on the job. However, most employers prefer applicants with at least a high school diploma. Moreover, Cashiers should have a basic math knowledge in order to be able to make change and count the money in their registers.
Most Cashier positions are entry-level jobs that require little to no experience, usually between 0 and 1 year. Working as a Cashier is often the first step to reach other careers in Retail. With enough experience, Cashiers may become Customer Service Representatives, retail sales workers, or Sales Managers.
Aside from being able and willing to stand for their entire working shift, Cashiers must be available to work days, evenings, weekends, and holidays.