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What does a
Concierge do?

Click here to view all Concierge jobs on neuvoo.ca.
Other common names for this position: Night Clerk, Reservations Clerk, Guest Service Agent, Guest Service Representative, Hotel Front Office Clerk, Hotel Night Auditor, Hotel Receptionist

Description

A Hotel Concierge’s main responsibility is to assist guests with everything they need, from making dinner reservations to acquiring tickets for special events; they basically act as a personal assistant to guests during their stay at the hotel.


Concierges provide information and services to guests and receive payment for these services, as well as tips. They are employed by hotels, motels and resorts[1]. Depending on the type of hotel, the duties of the Concierge may vary.

Primary Responsibilities

Here’s a non-exhaustive list of common tasks Hotel Concierges are required to complete.


  • Ensuring the best guest experience, so that they always come back for the first-class service.
  • Responding to a wide variety of guest requests by accurately assessing the guest’s needs:
  • Adding personal recommendations to achieve maximum customer satisfaction while complying with the hotel’s policies and regulations;
  • accommodating special requests whenever possible;
  • responding to all guest requests in an accurate and timely manner;
  • making any kind of reservations, including restaurants, hotels or airlines;
  • recommending special events to the guests;
  • ensuring background and reference checks are completed; and
  • acquiring tickets to any event; and
  • processing outgoing or incoming packages, faxes, messages, and mail in an accurate and timely manner.
  • Communicating with the guest:
  • Being the liaison between the guest and the hotel;
  • ensuring all information provided to the guest is current and accurate; and
  • assisting customers in all inquiries related to hotel services, hours of operation, hotel personnel, in-house events, directions, etc.
  • Following up with guests in an exceptionally timely, thorough, and professional manner:
  • Keeping the guest up-to-date in regards to their requests; and
  • receiving feedback regarding the events they attended and the service provided by the hotel.
  • Maintaining an inventory of vacancies, reservations and room assignments:
  • Registering arriving guests and assigning rooms;
  • compiling and checking daily record sheets, guest accounts, receipts and vouchers in the hotel’s system;
  • ensuring guest satisfaction scores are consistently maintained; and
  • presenting statements of charges to departing guests, receiving payment and issuing the corresponding invoice.
  • Being knowledgeable about the city and being prepared to suggest an activity that meets the guest’s needs:
  • Providing knowledgeable and comprehensive information about the hotel and its surroundings, including restaurants, attractions, events, transportation and recreational activities; and
  • promoting the hotel’s food and beverage facilities, as well as all the internal recreational activities.
  • Developing a business network with the local venues and vendors:
  • Networking with the leisure, dining, and transportation providers, in order to promote exceptional work relationships; and
  • supplying the guests with hard-to-get tickets or reservations to the best restaurants.
  • Being aware and preparing for all in-house group meetings and VIP arrivals.

Daily Tasks

  • Catering to the guest’s needs; assisting guests with a variety of requests (reservations, sightseeing tours, tickets to special events, etc.).
  • Acting as a liaison between the guest and the hotel.
  • Getting to know the guests in order to suggest the best activities and events, as well as making it a personal experience for them.
  • Providing guests with any information about the hotel, the surrounding area and/or the city.
  • Promoting team work and quality service through daily communications and coordination with the other departments in the hotel.
  • Working alongside the other departments in order to better assist guests.
  • Building a network of vendors.
Salary
$33,744

The average Concierge salary is $33,744 per year or $17 per hour. This is the same as the Median wage of the country. Entry level positions start at $24,000 while most experienced workers make up to $47,000. These results are based on 383 salaries extracted from job descriptions.

$33,744
$47,000
$24,000
Deductions
Deductions
Gross Salary48,034.42 $
CPP- 2,204.42 $
EI- 903.05 $
Federal Tax- 5,101.46 $
Provincial Tax- 2,516.42 $
Total Tax- 10,725.35 $
Net Pay*37,309.07 $
In Ontario, Canada, if you make 48,034.42 $ a year, you will be taxed 10,725.35 $. That means that your take home pay will be 37,309.07 $ per year, or 3,109.09 $ per month. Your average tax rate is 22.33% and your marginal tax rate is 49.12%.
* Deductions are calculated based on the tables of Ontario, Canada income tax.
Job Offers
There are currently 543 available job offers for the Concierge position on neuvoo.ca. Below is a list of available jobs, based on Canada's most populated metropolitan areas.
Education is key ! Over [number] graduates attended one or more of these schools prior to becoming a Concierge. These Schools usually offer specialized courses and programs that impart the necessary knowledge and skills required by most employers.
Top 5 Schools in Canada
to become Concierge
  • 1
    Montreal, Quebec
  • 2
    Montreal, Quebec
Required Skills and Qualifications
  • Interpersonal and communication skills:
  • Communicating clearly, both verbally and in writing, in order to create a clear and communicative environment with guests and members of other departments;
  • displaying strong customer service skills; and
  • being able to deal with a diverse group of people in potentially adversarial situations using a calm, polite, tactful, discreet and effective approach.
  • Organizational and time management skills:
  • Prioritizing and planning work activities as to use time efficiently while handling a high volume, diverse workload; and
  • Having strong multitasking skills; being able to work in a dynamic, fast-paced environment; and
  • being organized and detail oriented.
  • Analytical, problem-solving, and decision-making skills:
  • Being driven to achieve goals;
  • identifying issues and resolving problems in a timely manner;
  • being able to analyze guests as to identify their needs in order to make the proper recommendations;
  • being able to exercise comprehensive judgment; and
  • being able to think independently.
  • Strong attention to detail:
  • Self-motivated, decisive, responsible and driven to provide the best service.

Aside from the skills listed above, a Concierge also needs to have an extensive and thorough knowledge of the local area, including restaurants, attractions, and shops, as well as the ability to provide valid and relevant directions. College education in Hospitality[2] is usually preferred, as well as proficiency in Microsoft Office Suite and in a secondary language aside from English.


Hotel Concierges are also required to have a minimum of 1 to 2 years of experience in a luxury hospitality environment. They must also be able to work flexible schedules, including weekends and holidays, as well as to stand for an eight-hour long shift.


Something most positions in the Hospitality field have in common is that you don’t necessarily need a college degree to get promoted. You can easily work your way up the career ladder from an entry-level customer service role. Accordingly, you can first start as a Bellhop or Front Desk Clerk in a hotel and work yourself up to the Concierge or Manager position.

References