Hotel General Managers plan, organize, direct, control and evaluate operations and financial procedures of a hotel or any other accommodation establishment (e.g. motels, bed and breakfasts, and resorts). They create standards for personnel administration and their performance, and also service to guests, offer room rates, are in charge of advertising and publicity, and, in some cases, even food selection.
Here’s a non-exhaustive list of common tasks Hotel Managers are required to complete.
- Supervising the establishment’s operations:
- Overseeing operations, which include, but are not limited to, human resources, housekeeping, security, public relations, food service, sales, and finances;
- dealing effectively with customers, other managers and staff workers using clear, professional, and respectful language at all times, while keeping the hotel running smoothly;
- developing, implementing and evaluating policies and procedures for the general operations of any department or of the entire establishment; and
- inspecting all the rooms on a regular basis in order to check they’re keeping up with the hotel’s standards.
- Interacting with guests:
- Personally welcoming V.I.P. hotel guests;
- getting feedback from guests and/or patrons in order to ensure satisfaction with general service;
- attending to complaints in order to find a solution and provide a better service, always aiming to be the best;
- anticipating and addressing guest’s needs;
- negotiating with clients for the use of the hotel’s facilities for conventions, banquets, receptions and other social or business related functions and/or events; and
- ensuring all information provided to the guest or patron is current and accurate.
- Supervising hotel staff:
- Managing and coordinating the employees’ duties (clerks, maintenance staff, housekeeping, sales employees, among others);
- preparing work schedules;
- hiring new employees and training new staff; and
- promoting teamwork to ensure optimum service and that guest’s needs are met.
- Managing administrative operations:
- Preparing budgets and monitoring the revenues and expenses of the establishment;
- participating in the development of pricing and promotional strategies, as well as creating advertising campaigns for such promotions;
- managing relationships with hotel vendors, negotiating service agreements as appropriate for the provision of materials and supplies; and
- reviewing financial reports and statements in order to understand the establishment’s performance, keeping track of the budget and expenses.
- Making sure that all hotel operations comply with hygiene, health and safety regulations, and that all employees comply with the hotel’s policies and regulations.
- Acting as a liaison between the kitchen and the dining room.
- Supervising and managing hotel staff.
- Interacting with customers to ensure satisfaction and to receive feedback.
- Catering to the guest’s needs, maintaining the highest standards of quality and service, constantly enhancing the customer’s experience.
The average Hotel General Manager salary is $84,300 per year or $43 per hour. This is around 2.6 times more than the Median wage of the country. Entry level positions start at $59,000 while most experienced workers make up to $118,000. These results are based on 10 salaries extracted from job descriptions.