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What does a
Hotel General Manager do?

Click here to view all Hotel General Manager jobs on neuvoo.ca.
Other common names for this position: Hotel Manager, Hotel Director, Assistant Hotel Manager, Bed And Breakfast Operator, Reservations Manager, Seasonal Resort Manager, Motel Manager, Guest-House Operator, Ski Resort Manager, Tourist Home Operator, Front Desk Manager

Description

Hotel General Managers oversee and coordinate all the activities involved in running a hotel or any other lodging facility (e.g. motels, bed and breakfasts, and resorts). It is their responsibility to ensure that all members of the staff are properly organized and that every part of the hotel runs according to the pre-established quality standard of service. [1]


Hotel General Managers often have the authority to promote deserving employees, and are required to participate in and maintain active community relations, as well as partaking in sales, meetings, and other activities.

Career Path

There's no universal way to climb up the career ladder.
Career paths often vary from one individual to another, yet some similarities usually stand out.
Hence, the typical career path for Hotel General Manager would look like the one pictured here. 988 resumes.

1

Previous Careers

  • Front Desk Agent
  • Assistant Manager
  • Receptionist
  • Assistant Front Desk Manager
  • Assistant Hotel Manager


2

Hotel General Manager



3

Career Opportunities


Career Path

There's no universal way to climb up the career ladder.
Career paths often vary from one individual to another, yet some similarities usually stand out.
Hence, the typical career path for Hotel General Managers would look like the one pictured here.


1

2
3

Previous Careers

  • Front Desk Agent
  • Assistant Manager
  • Receptionist
  • Assistant Front Desk Manager
  • Assistant Hotel Manager

Hotel General Manager


Career Opportunities


Primary Responsibilities

Here’s a non-exhaustive list of common tasks Hotel Managers are required to complete.


  • Supervising the establishment’s operations:
  • Monitoring the general operations of the hotel, including activities of all departments;
  • liaising with employees and customers alike, using a clear, polite, and concise language;
  • developing, implementing and evaluating policies and procedures for the general operations of any department or of the entire establishment; and
  • inspecting all the rooms on a regular basis in order to check they’re keeping up with the hotel’s standards.
  • Interacting with guests:
  • Personally welcoming V.I.P. hotel guests;
  • getting feedback from guests and/or patrons in order to ensure satisfaction with general service;
  • attending to complaints in order to find a solution and provide a better service, always aiming to be the best;
  • anticipating and addressing guest’s needs;
  • coordinating the use and rental of hotel spaces for social events, gatherings, and parties, including prices, entertainment, and food; and
  • ensuring all information provided to the guest or patron is current and accurate.
  • Supervising hotel staff:
  • Managing and coordinating the employees’ duties (clerks, maintenance staff, housekeeping, sales employees, among others);
  • preparing work schedules;
  • hiring and training new employees; and
  • promoting teamwork to ensure optimum service and that guest’s needs are met.
  • Managing administrative operations:
  • Monitoring daily and monthly revenue generated, as well as all costs and expenses;
  • participating in the development of pricing and promotional strategies, as well as creating advertising campaigns for such promotions;
  • managing relationships with hotel vendors, negotiating service agreements as appropriate for the provision of materials and supplies; and
  • reviewing financial reports and statements in order to understand the establishment’s performance, keeping track of the budget and expenses.
  • Ensuring that all employees and heads of department adhere to hotel policies and safety regulations.

Daily Tasks

  • Monitoring the daily activities of all departments in the hotel.
  • Supervising and managing hotel staff.
  • Greeting and receiving feedback from customers in order to ensure satisfaction.
  • Catering to the guest’s needs, maintaining the highest standards of quality and service, constantly enhancing the customer’s experience.
Salary
$84,300

The average Hotel General Manager salary is $84,300 per year or $43 per hour. This is around 2.6 times more than the Median wage of the country. Entry level positions start at $59,000 while most experienced workers make up to $118,000. These results are based on 10 salaries extracted from job descriptions.

$84,300
$118,000
$59,000
Deductions
Deductions
Gross Salary84,300.00 $
CPP- 2,479.95 $
EI- 930.60 $
Federal Tax- 13,034.52 $
Provincial Tax- 6,363.93 $
Total Tax- 22,809.00 $
Net Pay*61,491.00 $
In Ontario, Canada, if you make 84,300.00 $ a year, you will be taxed 22,809.00 $. That means that your take home pay will be 61,491.00 $ per year, or 5,124.25 $ per month. Your average tax rate is 27.06% and your marginal tax rate is 35.39%.
* Deductions are calculated based on the tables of Ontario, Canada income tax.
Required Skills and Qualifications
  • Interpersonal, leadership and communication skills:
  • Communicating clearly, both verbally and in writing, in order to convey clear ideas, as well as having effective listening skills as to understand any issues that may come up and work toward problem resolution;
  • displaying strong customer service skills, as well as leadership;
  • being able to work cohesively as part of a team; and
  • being able to deal with a diverse group of people in potentially adversarial situations using a calm, polite, tactful, discreet and effective approach.
  • Organizational and time management skills:
  • Having strong multitasking skills; being able to work under pressure in a dynamic, fast-paced environment;
  • being action-orientated in order to work efficiently and effectively toward generating revenue and accomplishing operational objectives;
  • having time management skills in order to meet expectations across multiple departments and roles;
  • being highly responsible, reliable and resilient; and
  • being organized, detail oriented and structured.
  • Analytical, problem-solving, and decision-making skills:
  • Having the intellectual ability to assimilate complex information and data from various sources and consider, adjust and/or modify in order to meet the constraints of the particular problem at hand; and
  • being able to exercise mature judgment and strategic thinking.
  • Self-motivated, decisive, responsible and driven to provide the best service.

Hotel Managers are usually required to have a bachelor's degree in Hotel Administration, Business Administration, Hospitality Services or an equivalent title. However, the experience is what seems to matter most for employers in this area; or a combination of education and experience that yields the required knowledge, skills, and abilities. Knowledge of a second language apart from English is usually preferred.


Hotel Managers are required to have a minimum of 4 to 6 years of experience in general management with proven success in leadership of teams. They also must be able to work flexible schedules, including weekends, nights, and holidays.


Something most positions in the Hospitality field have in common is that you don’t necessarily need a college degree to get promoted.


An entry-level job will help the applicant develop and master the skills and abilities required to progress in their professional journey. Accordingly, these professionals can first start as a Bellhop or Front Desk Clerk in a hotel and work themselves up to a managerial position. Understandably, the process of becoming a Hotel Manager will understandably take considerably longer.

Job Offers
There are currently "470" available job offers for the Hotel General Manager position on neuvoo.ca. Below is a list of available jobs, based on Canada's most populated metropolitan areas.
References