Human Resources Coordinators act as a bridge between employees and the HR management team. They address issues raised by employees, recommend changes to improve HR management policies and practices, and provide information and answer questions related to working conditions.
They also have an important role to play in recruitment-related activities and often act as the company’s spokesperson when attending job fairs. They often work with HR Assistants, supervising the completion of administrative tasks, such as data entry.
Here’s a non-exhaustive list of common tasks HR Coordinators are required to complete.
- Providing customer-focused comprehensive support:
- Responding to basic customer inquiries and complaints, and providing information to internal and external customers; and
- providing services such as employee assistance, counselling, and recognition programs.
- Creating and coordinating internal and external communications related to HR initiatives:
- Developing and updating materials, tools, and documentation in support of HR programs and policies (e.g.: offer, compensation, disciplinary, and termination letters, memos); and
- developing HR resources for the company’s intranet.
- Advising managers and employees on staffing policies and procedures:
- Interpreting human resources policies, collective bargaining agreements and programs; and
- preparing and posting notices and advertisements.
- Consulting with management to identify and analyze current and future business issues and needs:
- Researching, analyzing and implementing programs, reports, and projects as required; and
- generating prescribed updates and reports on programs and initiatives on a regular basis.
- Administering the recruitment process:
- Coordinating logistics for job fairs and recruitment events when necessary;
- preparing and posting job openings;
- screening and rating applications;
- coordinating the selection process and preparing the interview agenda;
- interviewing potential employees;
- administering and scoring employment tests;
- ensuring background and reference checks are completed;
- advising job applicants on employment requirements, as well as on the terms and conditions of the positions;
- notifying applicants of the selection process’s results;
- recruiting candidates; and
- documenting recruitment metrics.
- Administering the new hire process:
- Preparing new hire documentation;
- orienting new employees to the organization; and
- arranging staff training.
- Maintaining grievance and employee records:
- Organizing and administering staff consultation and grievance procedures;
- monitoring and reporting union grievances;
- negotiating settlements of appeals and disputes; and
- completing and coordinating the administration and documentation related to staff transactions, including employee transfers, promotions, and terminations.
- Administering or assisting with payroll and administrating benefits:
- Administering the employees’ selection of hours process and annual vacation requests;
- conducting audits of payroll, benefits, and other HR programs, as well as recommending corrective actions;
- resolving necessary payroll inquiries as inquired; and
- resolving benefits-related problems and reconciling benefits statements.
- Providing security precautions to ensure the confidentiality of HR and labour relations information:
- Establishing and maintaining confidential files in order to ensure filing is done in an accurate and timely manner; and
- organizing the terminated files to ensure they are accessible and destroyed in a timely manner.
- Participating in the health and safety committee.
- Managing internal event organization and coordination, including recreational events and training activities:
- Coordinating meetings, workshops, and travel arrangements, including agenda preparation and distribution.
- Ensuring legal compliance by monitoring and implementing applicable HR federal and provincial requirements.
- Providing customer service to organization employees (e.g. answering questions and written inquiries).
- Acting as a liaison between employees and management, as wells as between employees and benefit vendors/administrators.
- Administering health and welfare plans, including enrollments, changes, and terminations.
- Administering or assisting with the recruitment and interview process.
- Administering or assisting with the new hire process.
- Assisting with the performance review and termination processes.
The average Human Resources Coordinator salary is $52,279 per year or $27 per hour. This is around 1.6 times more than the Median wage of the country. Entry level positions start at $37,000 while most experienced workers make up to $73,000. These results are based on 26 salaries extracted from job descriptions.
- Interpersonal and communication skills:
- Communicating clearly, both in writing and verbally, in order to create a clear and communicative environment with employees, members of the HR management team, and during group presentations and meetings;
- displaying strong customer service skills and be a demonstrated team player;
- establishing and maintaining supportive working relationships; and
- being able to deal with a diverse group of people in potentially adversarial situations using a calm, tactful, discreet, and effective approach.
- Organizational and time management skills:
- Prioritizing and planning work activities in order to manage time efficiently while managing a high volume of work; and
- multitasking; being able to work in a dynamic, fast-paced environment.
- Analytical, problem-solving, and decision-making skills:
- Effectively analyzing numerical data, drawing logical inferences and providing reasonable recommendations;
- identifying issues and resolving problems in a timely manner; and
- being able to exercise mature judgment.
- Strong attention to detail:
- Being able to accurately and thoroughly monitor work for quality;
- ensuring standard specifications are met, including high-level proofreading;
- entering and reviewing data efficiently and accurately; and
- staying focused during highly repetitive tasks.
- Administrative skills:
- Demonstrated computer proficiency in Microsoft Office Suite, including the ability to develop and use formulas;
- understanding of web-based recruiting tools and being able to function within online job posting boards; and
- experience in creating organizational charts, reports and other documents.
- Ability to be flexible and confident, as well as being able to work independently.
Aside from the skills listed above, HR Coordinators also need to demonstrate a thorough knowledge of current HR management practices, employment standards, and federal and provincial legislations (e.g. employment laws). They must have completed an undergraduate degree or have a diploma in Human Resources Management, in Business Administration, or in any other related field.
A bachelor’s degree is often considered the minimum educational requirement for HR Coordinators and is in most cases preferred to inferior degrees. Those seeking to advance in their careers, often pursue a master’s degrees in Human Resources or other business-related fields.
Junior HR Coordinators are also required to have a minimum of 1 to 3 years of related human resources experience and must demonstrate a good understanding of the HR processes, procedures and policies. As for Senior HR Coordinators, they are usually required to have a minimum of 3 to 5 years of progressive human resources experience, coordinating departmental programs and initiatives.
In Canada, an additional certification is available for HR professionals and is sometimes required when applying for most HR positions. The Chartered Professional in Human Resources (CPHR) designation ensures that HR professionals across the country all meet the same national standards of excellence in terms of HR management policies and practices.