Human Resources Coordinators act as a bridge between employees and the HR management team. They are often the first person employees contact when they have a problem or an inquiry for the Human Resources department. They are usually responsible for administrative tasks and helping employees with minor requests. However, when the employee’s request goes beyond the capabilities of the Coordinator, then they are expected to serve as a liaison and take the issue to the appropriate person and ensure that it is resolved in a timely manner.
HR Coordinators also have an important role to play in recruitment-related activities and often act as the company’s spokesperson when attending job fairs. They usually work closely with HR Assistants, supervising the completion of administrative tasks, such as data entry.
Here’s a non-exhaustive list of common tasks HR Coordinators are required to complete.
- Answering employees’ inquiries and complaints.
- Creating and coordinating internal and external communications to support HR initiatives:
- Providing information to internal and external parties using a variety of tools (e.g. intranet, newsletters, job boards) and documentation;
- developing, updating, and communicating HR programs and policies; and
- drafting and distributing memos, as well as compensation, disciplinary, and termination letters.
- Consulting with management to identify and analyze current and future business issues and needs:
- Researching, analyzing and implementing programs and projects; and
- generating prescribed updates and reports on programs and initiatives on a regular basis.
- Managing the recruitment process:
- Coordinating logistics for job fairs and recruitment events;
- preparing and posting job openings;
- screening and rating applications;
- coordinating the selection process and preparing the interview agenda;
- interviewing potential employees;
- administering and scoring employment tests;
- ensuring background and reference checks are completed;
- providing information to prospective employees about company standards and position-specific requirements;
- contacting candidates that have been selected for a position;
- recruiting candidates; and
- documenting recruitment metrics.
- Administering the new hire process:
- Opening up a new file for newly hired employees;
- providing guidance and assistance to new employees; and
- arranging staff training.
- Maintaining grievance and employee records:
- Dealing with and registering staff’s inquiries and complaints;
- monitoring and reporting union grievances;
- negotiating settlements of appeals and disputes; and
- completing and coordinating the administration and documentation related to staff transactions, including employee transfers, promotions, and terminations.
- Administering or assisting with payroll and administrating benefits:
- Administering the employees’ selection of hours process and annual vacation requests; and
- resolving necessary payroll inquiries as inquired.
- Participating in the health and safety committee.
- Managing internal event organization and coordination, including recreational events and training activities:
- Coordinating meetings and workshops, including agenda preparation and distribution, as well as any required travel arrangement.
- Answering employees’ inquiries and complaints.
- Acting as a liaison between employees and management, as wells as between employees and benefit vendors/administrators.
- Managing in-company healthcare plans.
- Administering or assisting with the recruitment and interview process.
- Administering or assisting with the new hire process.
- Assisting with the performance review and termination processes.
The average Human Resources Coordinator salary is $51,749 per year or $27 per hour. This is around 1.6 times more than the Median wage of the country. Entry level positions start at $36,000 while most experienced workers make up to $72,000. These results are based on 37 salaries extracted from job descriptions.
- Interpersonal and communication skills:
- Communicating clearly, both in writing and verbally, in order to create a clear and communicative environment with employees, members of the HR management team, and during group presentations and meetings;
- displaying strong customer service skills and be a demonstrated team player;
- establishing and maintaining supportive working relationships; and
- being able to deal with a diverse group of people in potentially adversarial situations using a calm, tactful, discreet, and effective approach.
- Organizational and time management skills:
- Prioritizing and planning work activities in order to manage time efficiently while managing a high volume of work; and
- multitasking; being able to work in a dynamic, fast-paced environment.
- Analytical, problem-solving, and decision-making skills:
- Effectively analyzing numerical data, drawing logical inferences and providing reasonable recommendations;
- identifying issues and resolving problems in a timely manner; and
- being able to exercise mature judgment.
- Strong attention to detail:
- Being able to accurately and thoroughly monitor work for quality;
- ensuring standard specifications are met, including high-level proofreading;
- entering and reviewing data efficiently and accurately; and
- staying focused during highly repetitive tasks.
- Computer and administrative skills:
- Demonstrated computer proficiency in Microsoft Office Suite, including the ability to develop and use formulas;
- experience in creating organizational charts, reports, and other documents; and understanding of web-based recruiting tools and being able to function within online job posting boards.
- Ability to be flexible and confident, as well as being able to work independently.
Aside from the skills listed above, HR Coordinators also need to demonstrate a thorough knowledge of current HR management practices, employment standards, and federal and provincial legislations (e.g. employment laws). Junior HR Coordinators are also required to have a minimum of 1 to 3 years of related human resources experience and must demonstrate a good understanding of the HR processes, procedures and policies. As for Senior HR Coordinators, they are usually required to have a minimum of 3 to 5 years of experience.
A bachelor’s degree in Human Resources Management, Business Administration, or in another related field, is often considered the minimum educational requirement for HR Coordinators and is in most cases preferred to inferior degrees. Those seeking to advance in their careers, often pursue a master’s degrees in Human Resources or other business-related fields.
In Canada, an additional certification is available for HR professionals and is sometimes required when applying for certain HR positions. The Chartered Professional in Human Resources (CPHR) designation ensures that HR professionals across the country all meet the same national standards of excellence in terms of HR management policies and practices.