Medical Office Assistants greet people arriving at hospitals, medical clinics, and offices of healthcare professionals (e.g. Physicians and Dentists). They schedule medical appointments and direct patients to the appropriate areas. They also maintain front desk security and security access lists, receive and record payments, and may perform other clerical duties, as instructed.
Medical Office Assistants are not to be confused with Medical Assistants, who provide direct assistance to healthcare professionals in the treatment of diseases and injuries.
Here’s a non-exhaustive list of common tasks Medical Office Assistants are required to complete.
- Scheduling and confirming patients’ appointments and surgeries, in person, over the phone, or by email:
- Booking appointments for routine patients and for registered and non-registered patients in need of urgent care;
- matching patient requirements with physician specialties and availabilities;
- coordinating with the client to obtain required medical records prior to examination;
- communicating with patients regarding appointment and documentation queues; and
- assisting with external referrals to other specialists, such as radiologists, oncologists, and the like.
- Greeting and registering patients in a friendly and professional manner:
- Clarifying type of assessment by asking questions or conducting interviews and questionnaires;
- gathering and sometimes updating information from patient’s record; and
- assisting patients in completing forms and documents, such as insurance forms.
- Redirecting or escorting patients to examination/treatment rooms and ensuring appropriate instruments are set up:
- In some cases, checking patients’ height, weight, temperature, and blood pressure.
- Addressing patients’ concerns or inquiries, in person, over the phone, or by email:
- Informing the patient about treatment entries and charges in his record.
- Maintaining office and medical supplies, materials, and equipment:
- Ordering missing supplies and maintaining inventory, replacing materials and equipment as needed or instructed;
- cleaning and sterilizing medical equipment and instruments; and
- delivering and disposing of supplies, biologicals, materials, and equipment.
- Completing administrative and clerical tasks, such as medical records maintenance, data entry, and medical billing:
- Handling all incoming and outgoing mail, calls, emails, and faxes;
- preparing and proofreading/editing medical records and reports;
- recording, transcribing, typing, drafting, creating, and updating all forms of correspondence, such as exam notification letters or third party forms and letters;
- entering, compiling, recording, and reporting data;
- receiving and recording payments; and
- filing and sorting medical files and other documents.
- Responding to all in-person, phone, and email inquiries; contacting and following up with patients and their relatives, as well as suppliers and insurance companies.
- Scheduling and confirming routine and urgent care appointments.
- Greeting, registering, and redirecting patients.
- Processing and preparing medical files.
- Receiving payments and recording them into the patient’s record, issuing receipts as needed.
- Maintaining office and medical supplies, materials, and equipment.
- Completing any other administrative task, including data entry and reporting.
The average Medical Office Assistant salary is $31,704 per year or $16 per hour. This is the same as the Median wage of the country. Entry level positions start at $22,000 while most experienced workers make up to $44,000. These results are based on 89 salaries extracted from job descriptions.