Office Managers establish work priorities and manage expenses accordingly. They analyze administrative operations and strategies, as well as employee performance, in order to suggest and implement improved work methods and systems.
In other words, Office Managers oversee and coordinate all of the organization’s administrative activities – except in larger organizations where every department (e.g. Accounting and Human Resources) is usually managed by a specialized Office Manager. On the other hand, Office Managers working in smaller organizations may carry out some of the Administrative Assistant’s or Executive Assistant’s tasks, such as scheduling meetings or managing calendars.
Understandably, Office Managers’ duties will vary depending on the type of organization they work in, from the Legal to the Medical field, and everything in between. They report to Chief Executive Officers (CEOs), Senior Managers, and/or other executives who work in a variety of office spaces throughout the private and public sectors.
Here’s a non-exhaustive list of common tasks Office Managers are required to complete.
- Developing, implementing, monitoring, and reviewing tactical and operational plans, procedures, and systems, in compliance with the organization’s strategic goals, policies, procedures, budgets, deadlines, and other related requirements.
- Hiring new employees or assisting the Human Resources department with the recruiting process.
- Training, mentoring, supervising, and disciplining administrative staff in order to ensure the overall efficiency of daily operations:
- Assigning, overseeing, and monitoring administrative tasks in areas such as accounts receivable (A/R), accounts payable (A/P), data entry, and the like;
- ensuring that goals and deadlines are met and that projects are led in compliance with all company policies and procedures, including health and safety standards; and
- liaising with other departments in order to ensure the smooth management of operations.
- Overseeing the budgeting and bookkeeping activities, including payroll, A/P, A/R, collections, bank reconciliation, government remittances, and financial reporting:
- Ensuring the budget is planned, prepared, and monitored in compliance with organizational objectives, policies, and procedures; and
- ensuring administrative activities and services remain within budgetary limits.
- Overseeing office equipment maintenance and repair, as well as replacement of missing supplies:
- Identifying office deficiencies and determining facilities requirements;
- reviewing all supply orders and approving/negotiating them to ensure competitive pricing;
- building and maintaining professional relationships with vendors and service providers; and
- keeping track of receipts and supply invoices, submitting them to the Accounting team when required.
- Handling complaints and grievances, addressing them, and conducting investigations, as required:
- Seeking employee and client feedback and adapting accordingly.
- Submitting timely reports, updating records and databases, and preparing presentations and proposals, as required:
- Summarizing office activity, identifying trends, and making appropriate recommendations;
- evaluating and reporting employee performance and measuring results against company standards; and
- providing feedback and making necessary recommendations and adjustments to current work methods and systems.
- Monitoring employees’ timesheets:
- Reviewing and approving leaves related to professional development or vacation, as well as sick leaves and leave of absence requests.
- In some cases, planning and coordinating employee events such as team outings, celebrations, and charity fundraisers.
- Training, mentoring, supervising, and disciplining administrative staff.
- Ensuring the overall efficiency of daily operations by monitoring day-to-day workflow and delegating tasks accordingly among staff.
- Keeping track of employee performance, project budgets, and deadlines.
- Making necessary recommendations and adjustments to current work methods and systems.
- Preparing presentations, proposals, and reports.
- Overseeing office equipment maintenance and repair, as well as the replacement of missing supplies.
The average Office Manager salary is $49,674 per year or $25 per hour. This is around 1.5 times more than the Median wage of the country. Entry level positions start at $35,000 while most experienced workers make up to $70,000. These results are based on 477 salaries extracted from job descriptions.