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What does a
Receptionist do?

Click here to view all Receptionist jobs on neuvoo.ca.
Other common names for this position: Front Desk Clerk, Receptionist-Secretary, Receptionist-Clerk, Reception Clerk, Office Reception Clerk, Office Receptionist, Admitting Clerk, Appointment Clerk, Information Desk Clerk, Answering Service Operator, Chief Telephone Operator, Telephone Clerk, Mail and Message Distribution Clerk

Description

Receptionists are usually the very first point of contact with whom clients and employees will be interacting when contacting an organization. Their main duty is to greet visitors and direct them to the most appropriate person or service. They also address clients and employees’ phone and in-person inquiries, schedule and confirm appointments, and provide general information upon request.[1]


In some cases, especially in smaller companies, the Receptionist’s tasks may overlap with those of the Administrative Assistant, which is why they may also take care of some Human Resources tasks (e.g. accounting and logistics). Receptionists are employed in a variety of institutional and commercial settings throughout the public and private sectors.[2]

Primary Responsibilities

Here’s a non-exhaustive list of common tasks Receptionists are required to complete.


  • Creating a welcoming environment, greeting, informing, and directing visitors and employees in a warm, courteous, and professional manner:
  • Maintaining front desk security and security access lists, keeping track of incoming and outgoing visitors, and reporting any suspicious activity to security staff.
  • Handling all incoming and outgoing mail, calls, emails, and faxes:
  • Answering, screening, and forwarding incoming calls, emails, and in-person inquiries to the appropriate parties;
  • writing down and forwarding messages;
  • receiving, sorting, and distributing mail; and
  • coordinating messenger and courier services.
  • Providing general information in person, by phone, and over email:
  • Answering questions, addressing complaints, and/or directing people to appropriate parties/resources;
  • creating and distributing office memos and correspondence to inform employees and clients; and
  • in some cases, promoting the company’s services and/or products.
  • Using manual or computerized systems to schedule and keep track of appointments;
  • to coordinate meeting room schedules and bookings; to update and maintain contact lists; to receive and record payments; and to create and keep track of invoices, issuing receipts when required.
  • Filing and organizing paper and electronic documents, such as emails, invoices, reports, and other administrative records.
  • Assisting with data entry and database maintenance, as well as invoicing and bookkeeping.
  • Ensuring reception and other common areas are maintained in a clean and orderly manner:
  • Arranging for repair and maintenance of office equipment; and
  • ordering missing supplies and maintaining inventory, replacing materials and equipment as needed or instructed.
  • In some cases, ensuring the workplace is opened and closed appropriately.
  • Providing clerical and administrative support to various teams, when required.

Daily Tasks

  • Greeting, informing, and directing visitors and employees.
  • Handling all incoming and outgoing mail, calls, emails, and faxes.
  • Scheduling appointments and meetings.
  • Performing searches and providing information.
  • Managing customer inquiries.
  • Creating and distributing office memos and correspondence.
  • Filing and organizing paper and electronic documents, such as emails, invoices, reports, and other administrative records.
  • Ensuring reception and other common areas are maintained in a clean and orderly manner.
Salary
$31,106

The average Receptionist salary is $31,106 per year or $16 per hour. This is the same as the Median wage of the country. Entry level positions start at $22,000 while most experienced workers make up to $44,000. These results are based on 2,121 salaries extracted from job descriptions.

$31,106
$44,000
$22,000
Deductions
Deductions
Gross Salary33,869.85 $
CPP- 1,503.28 $
EI- 636.75 $
Federal Tax- 2,888.54 $
Provincial Tax- 1,404.32 $
Total Tax- 6,432.89 $
Net Pay*27,436.96 $
In Ontario, Canada, if you make 33,869.85 $ a year, you will be taxed 6,432.89 $. That means that your take home pay will be 27,436.96 $ per year, or 2,286.41 $ per month. Your average tax rate is 18.99% and your marginal tax rate is 25.50%.
* Deductions are calculated based on the tables of Ontario, Canada income tax.
Job Offers
There are currently 1443 available job offers for the Receptionist position on neuvoo.ca. Below is a list of available jobs, based on Canada's most populated metropolitan areas.
Education is key ! Over [number] graduates attended one or more of these schools prior to becoming a Receptionist. These Schools usually offer specialized courses and programs that impart the necessary knowledge and skills required by most employers.
Top 5 Schools in Canada
to become Receptionist
  • 1
    Montreal, Quebec
  • 2
    Montreal, Quebec
Required Skills and Qualifications
  • Outstanding interpersonal and communication skills:
  • Communicating clearly, both in writing and verbally, in order to inform and assist clients, employees, and other visitors;
  • displaying impeccable and professional phone demeanor;
  • having a friendly and engaging personality in order to foster and maintain positive client relationships;
  • displaying strong customer service skills in order to anticipate other people’s needs and handle their requests in a proactive, diplomatic, and tactful manner; and
  • being a demonstrated team player.
  • Exceptional organizational and time management skills:
  • Prioritizing and planning work activities as to use time efficiently while handling a high volume, diverse workload;
  • multitasking; being able to work in a dynamic, fast-paced environment;
  • ensuring follow-ups are conducted in a professional and timely manner; and
  • efficiently filing documents, as well as proactively maintaining a clean and organized workplace.
  • Analytical and problem-solving skills:
  • Effectively reading and interpreting information and instructions; and
  • using creativity and mature judgment to resolve problems in a timely manner.
  • Great attention to detail and high levels of thoroughness:
  • Staying focused during highly repetitive tasks.
  • Administrative skills:
  • Demonstrated proficiency in computer word processing, spreadsheet and database applications;
  • demonstrated ability to type at a speed rate of 40 to 60 words per minute; and
  • being able to operate basic office equipment, such as copiers and printers.
  • High levels of flexibility, responsiveness, and resourcefulness:
  • Being able to learn and adapt quickly, while facing continuously changing demands; and
  • having an extensive knowledge of standard office practices, procedures, and equipment.
  • High levels of patience and tolerance.

It’s especially important for Receptionists to pay attention to how they come across. Understandably, outstanding customer service skills are essential for this job, but a successful candidate must also remain polite at all times, continuously smiling and conveying a positive, can-do attitude.


The minimal educational requirement for this position is a high school diploma. However, more and more employers now seek candidates who have earned a college or vocational degree in Administration, Secretarial Studies, or any other related fields.[3]


Most Receptionist positions are entry-level jobs that require little to no experience (usually between 0 and 2 years). However, prior Front Desk, Concierge, Customer Service, or other Hospitality experience is often preferred, as well as proficiency working with a customer relationship management (CRM) software.


Receptionists may sometimes work overtime when they are required to meet deadlines or to facilitate the planning and execution of special events. Their work schedule will solely depend on the establishment’s opening and closing hours.

References