Hotel Room Attendants or Housekeepers are prominent members of the hospitality industry. They provide essential leverages for building the reputation of hotels. Room Attendants’ main responsibilities include: cleaning the lobbies, hallways, offices and rooms of hotels, motels, resorts, or any other lodging establishment; and responding to guests’ requests in the establishment’s continuing effort to deliver outstanding guest service.
Here’s a non-exhaustive list of common tasks Room Attendants are required to complete.
- Cleaning the assigned guest rooms and other areas of the hotel:
- Sweeping, mopping, washing, waxing and polishing floors;
- dusting furniture and vacuuming carpeting and area rugs, draperies, and upholstered furniture;
- making beds, changing sheets, and distributing clean towels and toiletries in each room;
- attending to guests’ requests for extra supplies;
- stocking linen closets and supplies areas;
- cleaning, disinfecting and polishing kitchen (if any) and bathroom fixtures and appliances;
- cleaning and disinfecting public areas such as changing rooms, showers, and elevators;
- picking up debris and emptying trash containers;
- washing windows, walls and ceilings;
- performing deep cleaning tasks when necessary;
- maintaining proper usage of cleaning supplies and equipment; and
- updating and recording all cleaned rooms.
- Performing guest turn down service when requested.
- Reporting and storing lost and found items in order to returning them to the guest in a timely manner.
- Providing basic information about the facilities to guests when asked.
- Responding to special or V.I.P. guest requests in a timely, friendly and efficient manner.
- Supporting and assisting the laundry team:
- Delivering the guests’ laundry to the team and returning them after they’ve been cleaned.
- Following departmental policies and procedures and hotel’s service standards, as well as all safety and sanitation policies.
- Cleaning guest bedrooms and bathrooms.
- Vacuuming assigned rooms and corridors.
- Changing and replenishing bed linen, towels and guest amenities according to company guidelines.
- Undertaking regular deep cleaning tasks.
- Restocking and maintaining the supply cart.
- Signing master keys in and out.
The average Room Attendant salary is $25,832 per year or $13 per hour. This is around 0.8 times less than the Median wage of the country. Entry level positions start at $18,000 while most experienced workers make up to $36,000. These results are based on 659 salaries extracted from job descriptions.
- Interpersonal and communication skills:
- Communicating clearly in order to get the message across to guests and members of other departments;
- having a positive, calm, and courteous attitude at all times; and
- being able to focus attention on guest needs, delivering high levels of customer service.
- Organizational and time management skills:
- Having strong multitasking skills; being able to work in a dynamic, fast-paced environment; and
- being organized and having excellent attention to detail.
- Ability to work independently, as well as cohesively as part of a team.
- Highly responsible and reliable.
- Committed to providing an excellent service and exceed guests' expectations.
Aside from the skills listed above, Room Attendants are required to have previous experience in a similar position or to have worked in a hotel or any other lodging establishment. No college education is required to fill the position.
They are also required to be in excellent physical condition due to the fact that they need to stand and walk for long periods of time and need to be able to lift and/or carry up to 30 lbs, as well as kneel, push and pull furniture around.