One of the most commonly known and seen positions in Retail is that of Cashiers. They are the ones in charge of accepting payment from customers who wish to purchase goods or services. Depending on the size of each particular business, they may work in teams or on their own. Cashiers often use scanners and cash registers in order to keep record of sold items and store cash payments until the end of the day.
Cashiers have a key role in service, retail, and wholesale establishments since they are the last direct point of contact with the customer, therefore, they are vital in leaving a long-lasting positive impression, to get customers to go back. Moreover, Cashiers are sometimes responsible for addressing any problems or complaints customers may have. They may reimburse customers when they wish to return what they bought, whenever the business’ policies allow it.
Here’s a non-exhaustive list of common tasks Cashier are required to complete.
- Creating a welcoming environment, greeting and informing customers in a warm, courteous, and professional manner.
- Managing the cash register in a store, supermarket, restaurant, theatre, or any other similar establishment:
- Calculating a customer’s total payment by scanning the barcode of the items contained or by entering their identification code into an electronic cash register to determine their price;
- informing the customer about the total price of their purchase;
- receiving payments in cash, check, credit card, or debit card, processing all point of sale transactions in an efficient, accurate, and friendly manner;
- giving change, if any, and the final receipt for the purchase;
- wrapping or packing items;
- balancing cash flow and making sure that all sales are accounted for;
- complying with laws and regulations regarding the minimum age to purchase tobacco, lottery tickets, and adult material;
- promoting store rewards programs and assisting customers who wish to sign up.;
- in some cases, suggesting items that meet customers’ needs;
- thanking the customer for their business in an honest and warm manner;
- providing exceptional customer service; and
- communicating any complaints or negative feedback to the Manager.
- Processing any return or exchange requested by the customer:
- Checking if the item(s) is in good condition; and
- applying the corresponding return/exchange policies for cash, credit cards, or any other type of payment.
- Assisting and relieving other Cashiers, as requested.
- Assisting and responding to customers’ inquiries.
- Ensuring the checkout counter area is neat and organized.
- Stocking shelves, marking prices on items, taking out the trash, or carrying out any other back store activities when required.
- Complying with all health and safety standards and procedures, as well as with the establishment’s rules and regulations.
- Greeting customers as they walk into the business.
- Maintaining an accurate record of all sales using specialized software and hardware.
- Charging customers the established price of the items they bought as well as providing them with various payment methods, including cash and plastic.
- Bagging or wrapping items when necessary.
- Offering after-sales service in terms of repairing, exchanging, or refunding merchandise to customers.
- Assisting customers with questions and inquiries regarding products or store policies.
- Promoting store rewards programs and signing up interested customers.
- Balancing cash flow at the end of the day.
The average Cashier salary is $24,918 per year or $13 per hour. This is around 0.8 times less than the Median wage of the country. Entry level positions start at $17,000 while most experienced workers make up to $35,000. These results are based on 1,902 salaries extracted from job descriptions.
- Outstanding interpersonal and communication skills:
- Communicating clearly, especially verbally, in order to inform and assist customers;
- having a friendly and engaging personality in order to foster and maintain long-lasting positive client relationships;
- strong listening skills in order to receive and understand instructions from manager as well as interacting with customers;
- high levels of patience and tact in order to deal with angry customers;
- displaying strong customer service skills; and
- being a demonstrated team player.
- Ability to work independently with little supervision.
- Basic mathematical skills.
- Exceptional organizational and time management skills:
- Being able to work in a dynamic, fast-paced environment; and
- maintaining a clean and organized workplace.
- Great attention to detail:
- Staying focused during highly repetitive tasks.
It’s especially important for Cashiers to pay attention to how they come across. Outstanding customer service skills are essential for this job; therefore, a successful candidate must remain polite at all times, continuously smiling, and conveying a positive attitude.
In the vast majority of cases, Cashier is an entry-level job that includes in-house training. Therefore, there are very few educational requirements, save for basic mathematical and computational skills. Some businesses often hire high school students for part-time jobs. Previous experience in retail or customer service may be requested in specialized or high-end stores.
It is common for professionals in Retail to start their careers working as cashiers and work their way up the career ladder from there. With enough experience and time in the business, employers may be promoted to Store Manager, Sales Associate, or Customer Service Representatives.
Aside from being able and willing to stand for their entire working shift, Cashiers must be available to work days, evenings, weekends, and holidays.