Manager, Financial Crime Management

Equitable Bank

Toronto, CA

5d ago

Canada's Challenger Bank™

Equitable Bank has grown to become the country's eighth largest independent Schedule I bank with a clear mandate to drive real change in Canadian banking to enrich people's lives.

Founded over 50 years ago, Equitable Bank provides diversified personal and commercial banking and through its EQ Bank platform has been named #1 Bank in Canada on the Forbes World's Best Banks 2021 and 2022 lists.

EQ Bank provides state-of-the-art digital banking services, like the Savings Plus Account that reimagines banking by offering an everyday high interest rate, plus the flexibility of a chequing account, as well as a wide range of smart banking solutions for Canadians, like fast international money transfers, US dollar accounts and a suite of registered products.

Level 7 out of 12

Purpose of Job The Manager, Financial Crime Management will be responsible for overseeing a group of Fraud Analysts, who are responsible to identify, assess, decision and report on activity that indicates an exposure to financial crimes.

The successful candidate will motivate the team to deliver a comfortable customer experience, achieve productivity and other key measures, and facilitate quality decision-making by analysts on reviewed cases.

Main Activities

Manage, coach, and develop direct reports.

Manage and engage in activities that will help achieve business goals.

Handle customer and partner escalations in a professional and courteous manner

Have detailed knowledge and experience with EQ Banks suite of applications.

Have detailed understanding of policies and procedures

Existing Fraud and People Management experience is deemed an asset

Provides input and develops recommendations for process and customer service improvements.

Stays abreast of financial crimes risk trends, relevant regulations, and compliance standards.

Monitors and analyzes various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine required actions.

Supports the collection of evidence and information to be used for multiple purposes including incident reports / filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements.

Documents actions and information found throughout the investigation to develop and maintain account / case files.

Develops and maintains an understanding of the financial crime management processes, frameworks, and techniques.

Analyzes data and information to provide insights and recommendations.

Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.

Provides notification, information and instructions to internal / external stakeholders related to incidents as necessary.

Completes complex & diverse tasks within given rules / limits and may include handling escalations from other employees.

Analyzes issues and determines next steps.

Broader work or accountabilities may be assigned as needed.

Skills / Knowledge Requirements

Post secondary education

5+ years’ experience in Fraud and / or Risk Management in the Financial Industry

5+ years’ customer service experience within the Financial Industry

Advanced Microsoft Office (Word, Excel, etc.) skills.

Knowledge of fraud monitoring tools and techniques.

Knowledge of internet, emerging online payment methods and vulnerabilities

Working SQL knowledge

Process and detail oriented

Excellent time management skills

Excellent communication and interpersonal skills.

Flexibility required with business hours / days

LI-Hybrid What we offer For full-time permanent roles Competitive discretionary bonus Market leading RRSP match program Medical, dental, vision, life, and disability benefits Employee Share Purchase Plan Maternity / Parental top-up while you care for your little one Generous vacation policy, personal days and even a moving day Virtual events to connect with your fellow colleagues Annual professional development allowance and a comprehensive Career Development program A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experienceEquitable Bank is deeply committed to inclusion.

Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives.

In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond.

All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire.

While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We can’t wait to get to know you! Apply for this job

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