Product Specialist, Software Implementation & Integration
Points International
Richmond St W, Toronto, ON MH G, Canada
5d ago

Job Description

Points is looking for a Product Specialist to join our Delivery Services team on a permanent basis in our downtown Toronto office.

We’re an industry-leading organization that is continuously reshaping how consumers interact with their loyalty programs.

We work with the world’s largest airline, hotel, financial, and retail rewards programs, to tackle complex challenges and come up with innovative e-commerce solutions.

If you’d like to be a part of it, we’d love to hear from you.

You will be part of a team that is continuously reshaping how consumers get more value from their loyalty programs. You are a smart, enthusiastic person with an interest in working with the world’s largest and most successful loyalty programs.

As a Product Specialist, you will play a key role in new and existing implementations of Points Loyalty Commerce Solutions.

Together with your team, you will help the world’s loyalty programs by configuring, customizing and deploying new solutions on their behalf.

Leveraging your outstanding attention to detail, quality and communication skills you will identify, implement, test and deploy these solutions.

Reporting to the Senior Manager, Loyalty Commerce Solutions, you will be responsible for the following :

  • You will be implementing new solutions for our Loyalty Program Partners by configuring and customizing Points platforms and products
  • Performing Web-based configuration using HTML, CSS, JavaScript, React, and SQL
  • Provide technical support and troubleshooting assistance for warranty solutions
  • Collaborating and participating in technical integration discussions with loyalty program partners to analyze integration and web service requirements
  • Gathering solution requirements by working directly with our Loyalty Program Partners & Internal Stakeholders
  • Providing project management oversight to smaller implementations - ensuring the solution is built according to the scope and timeline agreed upon
  • Ensuring the solutions we deploy are of the highest quality using appropriate QA methodologies and champion issue resolution
  • Effectively communicate, across many channels, your progress with your team & stakeholders
  • Qualifications

  • Experienced HTML, CSS and JavaScript programming in cross platform, browser and mobile device platforms
  • Solid understanding of responsive design, web standards, UI / UX best practices
  • Experience in Web Services standards and technologies (e.g. XML, SOAP, WSDL, REST, JSON etc.)
  • 2+ Years’ experience in a quality assurance / development role
  • Experience with QA methodologies
  • Experience in automated testing tools is an asset e.g. Selenium
  • Experience in gathering functional requirements and preparing use case stories
  • Knowledge of version control systems like GitHub
  • Software development experience is considered an asset
  • Experience in a managed solution or SaaS environment
  • Previous experience in building email templates
  • Comfortable working in an Agile environment
  • Additional Information

    Building a great company culture is as vital to us as building a great business. Over the last 5 years Points has been the recipient of the following awards :

  • Best Workplaces (Medium) in Canada
  • Best Workplaces for Women
  • Canada’s Top Small and Medium Employers
  • Greater Toronto’s Top Employers
  • Here are some of the perks that are included in our Points culture :

  • Central downtown location in the Financial District
  • Connected to the PATH network of shops / restaurants
  • We want to celebrate with you : all employees get an extra day off for their Birthdays!
  • Flexible work hours and casual dress every day
  • Marvelous Snack Cart Fridays : free refreshments and snacks!
  • Free coffee, tea, juice, pop, and snacks
  • Monthly subsidized lunch program
  • Green commuter and fitness subsidies
  • Secure bike storage with showers and towel service
  • Company-sponsored activities : bowling, movies, sports, paintball, and more!
  • Points is an equal opportunity employer and is committed to providing an accessible recruitment process. Upon request we will provide accommodation for applicants with disabilities.

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