Store Manager
Vancouver, BC
2d ago

Reports into; Regional Manager / Cluster Manager

Store Managers embody the brand vision, delivering the Reiss experience across stand alone and concession partner platforms.

As business owners, they lead and develop the team in maintaining operational efficiency and profitability, creating a great place to work.

Service Expectations.

  • Lead the team to deliver an elevated service experience where everyone places the customer first, curating a high performing environment where all KPI targets are achieved
  • Leverage store leadership to ensure that all team members are brand ambassadors
  • Create an environment where the team utilize and develop their knowledge of the products and services available
  • Lead the team through observation and feedback of service levels and interactions being delivered across the store
  • Create an environment where all silent service expectations are being executed
  • Own all escalated customer situations, looping in key partners when required, ensuring a positive outcome
  • Identify and capitalize on all opportunities to drive incremental sales to grow a loyal client base
  • Team Expectations.

  • Lead a performing team through level setting clear expectations and challenging store leadership to deliver course correction in order to achieve them
  • Create a clear vision that engages the leadership team and reflects the specific needs of the store
  • Create an inclusive culture, demonstrating an understanding of engagement levels within the store, connecting with team members to identify opportunities, and action improvements
  • Effectively facilitate the cascade of information, actioning appropriate checks to ensure all communication is understood
  • Develop the leadership team to deliver a flexible leadership approach, supporting them to maximize team performance and productivity
  • Respond positively and professionally to all kinds of feedback, knowing when to accept, influence or challenge
  • Own the performance management of all team members, partnering with head office when required
  • Drive a growth culture, ensuring that team and individual development needs are identified and appropriate training is delivered
  • Create a clear succession plan for your team that supports the needs of the business
  • Demonstrate self-awareness and be proactive in regards to personal development and seeking opportunities to progress
  • Network outside of the store to build an understanding of talent in the market, recruiting and inducting individuals that will support the delivery of the Reiss experience
  • Store Expectations.

  • Lead the team to react quickly to changing demands and deliver with a sense of urgency, effectively balancing multiple requests and tasks
  • Review sales and current performance across all KPI’s to drive forecasts and maximize profitability
  • Liaise with the CM / AM to support forecasting and reviewing KPI performance
  • Partner with the Area Visual Manager to deliver a market appropriate layout in order to represent the product in the best way
  • Ensure all model store tools are Utilised to maintain silent service standards
  • Build relationships with key stake-holders to influence stock and drive sales
  • Be a market expert for the brand, consistently reviewing competitors to identify opportunities to stay ahead of the competition
  • Develop strategies to achieve omni-channel targets, positively promoting all business initiatives and incentives
  • Own all store and concession partner communication, ensuring that all feedback and trade reports are constructive and present the market in a proactive and positive way
  • Drive consistency by ensuring that all in store teams are kept up-to-date with pertinent information and by executing effective handovers
  • Develop systems and processes in order to streamline store operations and drive efficiency
  • Demonstrate a comprehensive knowledge of all product held within the store, driving efficient stock handling to maximize profitability and availability
  • Reduce stock loss through developing and executing a credible stock loss action plan and networking with the local retail community and police departments to identify external theft trends
  • Foster a proactive approach in regards to all health, safety and maintenance requirements, escalating serious needs through the Area Managers and head office team
  • Maintain knowledge of and adherence to all company policy and procedures
  • Develop innovative projects that raise brand awareness and the store’s profile
  • Review schedules and productivity to ensure that payroll is managed and utilized effectively
  • Monitor opening and closing standards across the market, delivering feedback and coaching to ensure that the business is customer ready always
  • Demonstrate an ability to problem solve and react quickly to changing situations
  • Partner with the appropriate head office teams to monitor and review all spends, developing strategies to reduce controllable costs in order to maximize profitability
  • Be the key point of contact for local concession partners, delivering appropriate feedback and support to ensure all expectations and selling opportunities are met
  • Minimum Requirements.

    Ability to perform the following with or without reasonable accommodation :

  • Consistent standing and walking
  • Ability to maneuver around the shop floor and stockroom
  • Stair climbing
  • Ladder climbing
  • Ability to work a flexible schedule to meet the needs of the business
  • Lift up to 30 Lbs / 13.6 KGs without assistance
  • Bending, twisting, reaching, pushing, pulling and performing repetitive motions
  • Acknowledgement.

    This Job Description is not an exclusive or exhaustive list of all job functions that an individual in this position may be asked to perform from time to time.

    Duties and responsibilities can be changed, expanded, reduced or delegated by the company at any time to meet the needs of the business.

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