Supervisor (Retail
Paradies Lagardère
Edmonton, Alberta, Canada
37d ago

Job Description

Paradies Lagardère is a leader in the airport retailing industry, serving travelers in over 98 airports across North America.

We are currently seeking talented, Retail Supervisor (hourly) to join our family.

Retail Supervisors are leaders that drive sales, service, and operational excellence in the Location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life.

A Retail Supervisor will perform some coaching / training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts.

Essential Duties and Responsibilities

Service

  • Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company’s policies and procedures
  • Train and perform all register / cash handling / Loss Prevention functions as outlined in the Standard Operating Procedures
  • Operations

  • Facilitate opening and closing of stores
  • Direct the replenishment of merchandise / supplies, maintain stockroom organization, and engage in receiving functions
  • Ensure store merchandising standards are consistently executed per the company guidelines
  • Coordinate, monitor and align team resources to maximize sales and service potential
  • Resolve basic IT / register issues and escalate as necessary
  • Ensure a safe working environment; inspect and correct work areas on regular basis; report all work place injuries and concerns immediately
  • Prepare for and participate in inventories; verify high risk counts
  • Financial / Business

  • Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events
  • Communicate daily with the team; look for additional ways to drive business through product, processes, or people
  • People / Leadership

  • Serve as the Manager on Duty providing leadership during assigned shifts
  • Direct, coach, and train Associates in their daily job assignments
  • Represent and support the company by fostering strong business relationships within the airport community
  • Monitor and address performance issues in a timely manner through a partnership with AGM or GM
  • Contribute feedback on Associate reviews and provide input on Associate counseling
  • Other duties as assigned
  • Education :

  • High school diploma or equivalency required / Bachelor’s degree preferred
  • Experience :

  • Minimum one year of retail or customer service experience required
  • Prior supervisory and leadership experience preferred
  • Other Knowledge, Skills, Abilities or Certifications :

  • Ability to work various shifts in a 7 / 365 day team oriented environment
  • Excellent customer service skills and ability to communicate effectively using the English language
  • Strong interpersonal / organizational skills with ability to motivate others
  • Self-starter able to prioritize various tasks and adapt to unexpected situations simultaneously
  • Proficiency required in reading, writing, mathematics, cash handling / reporting
  • Computer literacy and working knowledge of MS Office preferred
  • Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
  • Physical Requirement

  • Standing for long periods of time and the ability to work in environments with varying temperatures
  • Ability to lift a minimum of 40 lbs., perform essential job functions such as standing, bending, reaching, climbing a ladder, and walking long distances
  • Working Environment

  • Retail stores, warehouses or office environments
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