We are currently looking for a Customer Service Representative II to support our Canada's largest energy distribution company in Thorold Ontario.
If hired you will work full-time hours on a 6 months assignment (beginning ASAP), be paid $19.11 per hour, and be responsible for supporting day-
to-day activities for a group of partners, including the following :
Provides first point of contact to potential residential and commercial, new and existing customers by providing needed information to make an informed decision on installing natural gas or adding natural gas meters.
Effectively communicate all benefits and potential savings of natural gas versus other fuels.
Effectively handles all customer complaints received and, where follow-up is required, forwards for appropriate Operations actions.
Effectively handles calls relating to Operational issues and appropriately interprets information for the required follow-up.
Maintains effective communications with Customer Connections / WMC groups as well as Extended Alliance Partners
Call handling aspect of position amounts to 95% of job responsibilities
Creates a lead referral for new residential inquiries and all commercial inquiries for follow up by the regional Customer Connections Coordinators or Customer Connections Reps.
Communicate marketing programs relating to DSM and refer customers to other incentives or rebates offered by various government agencies
Complete other tasks and activities as business needs dictate
Work for Canada's largest energy distribution company
Earn a competitive wage of $19.11 per hour
Work in Thorold Ontario
6-month contract with extension possibilities
Work full-time business hours
Secondary school education or equivalent
Must demonstrate previous excellent customer service skills
Excellent communications skills : verbal, presentation & written styles.
Strong interpersonal skills
Demonstrates good judgement
Strong computer skills
NICE TO HAVE qualifications :
Bilingual in the French language would be an asset
Proven supervisory & leadership skills.
Ability to work independently and with minimal direction.
Knowledge of Company software programs such as Maximo, EGIS Web, CCWorksuite & SAP applications
Phone Number : 416.861.9888
Fax Number : 416.861.8727
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.
Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.
Information received relating to accommodation measures will be addressed confidentially.
For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.