Customer Service Representative II - Thorold Ontario
Randstad Canada
Toronto, Ontario, CA
3d ago

We are currently looking for a Customer Service Representative II to support our Canada's largest energy distribution company in Thorold Ontario.

If hired you will work full-time hours on a 6 months assignment (beginning ASAP), be paid $19.11 per hour, and be responsible for supporting day-

to-day activities for a group of partners, including the following :

  • Provides first point of contact to potential residential and commercial, new and existing customers by providing needed information to make an informed decision on installing natural gas or adding natural gas meters.
  • Effectively communicate all benefits and potential savings of natural gas versus other fuels.
  • Effectively handles all customer complaints received and, where follow-up is required, forwards for appropriate Operations actions.
  • Effectively handles calls relating to Operational issues and appropriately interprets information for the required follow-up.
  • Maintains effective communications with Customer Connections / WMC groups as well as Extended Alliance Partners
  • Call handling aspect of position amounts to 95% of job responsibilities
  • Creates a lead referral for new residential inquiries and all commercial inquiries for follow up by the regional Customer Connections Coordinators or Customer Connections Reps.
  • Communicate marketing programs relating to DSM and refer customers to other incentives or rebates offered by various government agencies
  • Complete other tasks and activities as business needs dictate
  • Advantages

  • Work for Canada's largest energy distribution company
  • Earn a competitive wage of $19.11 per hour
  • Work in Thorold Ontario
  • 6-month contract with extension possibilities
  • Work full-time business hours
  • Qualifications

  • Secondary school education or equivalent
  • Must demonstrate previous excellent customer service skills
  • Excellent communications skills : verbal, presentation & written styles.
  • Strong interpersonal skills
  • Demonstrates good judgement
  • Strong computer skills
  • NICE TO HAVE qualifications :

  • Bilingual in the French language would be an asset
  • Proven supervisory & leadership skills.
  • Ability to work independently and with minimal direction.
  • Knowledge of Company software programs such as Maximo, EGIS Web, CCWorksuite & SAP applications
  • Phone Number : 416.861.9888

    Fax Number : 416.861.8727

    Randstad Canada

    Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

    Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.

    Information received relating to accommodation measures will be addressed confidentially.

    For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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