Vocational Rehabilitation Case Assistant
March Of Dimes
Ottawa, ON, CA
1d ago

Position / Poste : Vocational Rehabilitation Case Assistant Duties / Fonctions :

  • Provide support to the Vocational Rehabilitation programs
  • Receive, review, track and document referral information
  • Coordinate referral information with appropriate parties (both external and internal)
  • Identify client referral source, service guidelines and / or expectations including eligibility for service
  • Convey information and coordinate with different members of the department and organization.
  • Develop assessments of clients, including intake interviews, completion of forms, orient clients to programs
  • Complete follow ups as required
  • Act as a liaison between clients and program staff on status of services
  • Complete assessment outcomes and recommendations
  • Comply with program requirements for client confidentiality of information and records
  • Respond to client complaints and / or concerns and incorporate feedback into service delivery
  • Keep comprehensive customer records, comply with internal and external data requirements
  • Qualifications / Compétences requises :

  • Bachelors degree in psychological, social work or a related discipline; or equivalent work experience
  • Experience in data mapping and management as well as detailed administration and report writing experience
  • Knowledge of Government funded disability based services, auto insurance, veterans services and / or the workers compensation system
  • Excellent verbal and written communication skills
  • Computer skills in MS Word, Excel, Windows
  • Effective negotiation skills
  • Strong records management skills
  • Strong customer service skills
  • Sensitivity to issues / barriers that individuals with disabilities have
  • Ability to communicate in both official languages considered an asset
  • Salary Range / Échelle des salaires : $40,866.01

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