Customer Success Associate
Lone Wolf Real Estate Technologies Inc
Cambridge,ON, CA
6d ago

JOB SUMMARY :

Our collaborative and dynamic Customer Success group is responsible for working with our Support, Sales, and Professional Services teams to support our enterprise commercial customers.

It’s an important role where the details matter and things are constantly changing.

ESSENTIAL RESPONSIBILITIES AND DUTIES :

  • Respond to customers issues and concerns in a timely manner
  • Maintain excellent relationships with new and exiting clients
  • Process multiple types of bulk service requests for marketing, sales, and customers
  • Support smaller accounts in an account manager capacity
  • Other duties as assigned
  • Skills & Requirements

    QUALIFICATIONS :

  • EDUCATION : Bachelor’s degree in Business or Marketing or equivalent combination and experience preferred.
  • EXPERIENCE : Prior customer service experience preferred.
  • WHAT DO YOU NEED :

  • Strong written and verbal communication skills
  • Ability to troubleshoot problems in a timely manner
  • Knowledge of Microsoft Excel with an emphasis on Pivot Tables preferred
  • Proficiency for learning new software systems for internal use
  • About Lone Wolf Technologies

    At Lone Wolf Technologies, we believe that when we work together we can build solutions that really make a difference in our clients’ lives and in the real estate industry.

    This is why we have created the industry’s leading real estate software to help our clients focus on achieving their goals by providing them with a complete enterprise solution.

    In the ever changing world of real estate technology, we believe that our success comes from embracing our employees’ diverse skill sets and by developing and leveraging our client relationships.

    We’ve become the largest real estate software company in North America. Our products provide our client’s with a competitive advantage in today’s market and nearly 10,000 offices are utilizing our feature rich, fully integrated windows and web based software solutions.

    At Lone Wolf Technologies, we are an equal opportunity employer that is committed to inclusion and diversity. We hire and attract candidates from all backgrounds regardless of age, race, creed, colour, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and ensure that we will not discriminate on these basis.

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