Bilingual Team Manager in Montreal Great Compensation Plan, RRSP, Laptop, Tuition Reimbursement, Gym Membership +++
Our client offers a great work environment and compensation plan with exceptional room for growth and learning. The ideal candidate will have a minimum of 2 years’ experience managing a team in a customer service call centre environment within the financial industry with a strong knowledge of financial investment products.
CSC, IFIC and CFA would be a great asset as well.
In this exciting new role, your primary purpose is to provide guidance, support and leadership to client services representatives who are in constant communication with investment professionals and unitholders.
In addition, you will identify and implement process improvements which ultimately create a better experience for both the employees and clients.
You will manage the day to day activities of a team of 10 to 12 customer service reps, providing direction, guidance and support to your team by providing on-
going coaching and feedback to help individuals meet their goals and business objectives.
Please submit resumes to Ruchika Kohli