Commercial Security Guard, Customer Service
GardaWorld
Toronto, ON, CA
1d ago

Are you ready to suit up?

Our client, a prestigious commercial office complex located in the heart of the downtown core is looking for a Customer Service Guard to join their team.

As a Customer Service Guard, the primary responsibility will be to monitor the area and offer exceptional customer service and satisfaction.

This high-profile location conveniently connects our client and tenants to a vibrant downtown business community, an array of city-wide transit options, over 1,000 retail shops and services, major hotels, restaurants and world-class entertainment and sporting venues.

What you’ll be doing

  • Greet all patrons to the site in a friendly and positive manner
  • Remain posted at entrance of the building and assisting with entry and exit of the building
  • Assist customers requiring assistance for tenant directions and employees with access request or any other questions they might have
  • Assist contractors working in the building with directions, access request etc.
  • Remind employees and general public to wear face masks upon entering the building
  • Monitor for any maintenance issues on the ground floor
  • Assist with escorting emergency services i.e. EMS, Police, and Fire Department
  • Re-direct any information relating to leaks, medicals, fire etc. to control along with any elevator issues should they arise
  • Enforce relevant laws and regulations pertaining to all individuals on the property and detect and engage unauthorized persons and violators of security procedures
  • Provide a visible presence that enforces safety and security
  • Performing CPR and First Aid, when required
  • Report rule infractions and violations
  • Use radio or other communication devices in a clear and concise manner
  • Crowd control for special events or entrance closures
  • What we offer

  • Pay rate $15.00 / hr
  • Full Time - Rotational Days
  • A positive and dynamic environment
  • Opportunity for advancement in the security industry
  • Ongoing training and development
  • Full uniform
  • What we’re looking for

  • Excellent communication skills English is required
  • Previous experience in the security industry would be an asset
  • Valid Provincial Security Guard licence
  • Strong computer skills
  • Customer service oriented and professional
  • Must be able to work days / nights and / or rotating shifts
  • Must meet physical requirements of standing for the entirety of 12 hours shift
  • Leadership and problem-solving skills
  • Ability to work in a stressful environment
  • TOR20

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