Atlas Van Lines Canada is Headquartered west of Toronto in Oakville, Ontario. Atlas Canada has become the "national mover of choice" for thousands of families and companies because of our quality service, ethical business practices, and our ability to provide customers with a positive moving experience.
The company was established in 1963 and has provided exceptional value to our customers for over 50 years.
Every day we help you go new places®, with expertise in moving and logistics, bringing the world within reach.
Atlas Canada is seeking an organized, detail-oriented and versatile candidate to join our Avail & Government Services team! Responsible for overseeing and supervising the day-to-day activities of AVAIL and Government Services.
This role will manage the AVAIL team as well as other processes and business relationships.
The Manager Avail & Government Services’ core functions include but not limited to the following :
Government Services & AVAIL
Strategic management of the AVAIL & Government Services department
Support the Government RFP project in renewal years
Implement and manage the new Government Contract in tandem with the Senior Director, Marketing & Business Development
Daily management of the AVAIL staff
Act as the strategic liaison between Atlas Canada Operations and AVAIL & Government Services manage processes, projects and this important departmental relationship
Create and oversee the execution of the Annual Quality Plan in pursuit of annual quality objectives for all HHG business lines
Maintain strong business relationships with corporate clients in tandem with the Marketing department
Manage the strategic relationship with the Government client contacts in tandem with the Marketing department
Management of the AVAIL & Government Services department and associated budgets
Management of the annual Quality budget
Member of the Pricing Committee and Quality Committee
Member of the Operations Committee
Reports to Senior Director , Marketing & Business Development
Manages the AVAIL team
Other duties as assigned
Employment Type & Hours : Full-time position with work hours between 8 : 30am and 5 : 00pm, Monday to Friday. Work in office 3 days per week and 2 days remote.
Benefits : Drug / extended health / dental / EAP / critical illness / life insurance; pension plan; training opportunities.
A Bachelor’s degree
A minimum of four to six years of job-related experience in customer service management (managing teams)
Strong critical thinking and problem-solving skills
Strong interpersonal skills
Strong communication skills (written, verbal, presenting)
Government services experience in the van line industry is an asset
Bilingualism (English / French) is an asset