Responsibilities and Accountabilities :
Serve as the first point of contact for end users and provide technical assistance for incoming queries and issues related to computer systems, software, and hardware
Troubleshoot to determine the best solution based on the issue and details provided by the end user
Guide end users through problem-solving process
Install, modify, and repair computer hardware and software
Escalate unresolved issues to the next level of support personnel when necessary
Follow up with end users to ensure their issue has been resolved
Gain feedback from end users about computer usage
Document issues and ensure all solutions are logged and organized appropriately
Provide accurate information on IT products or services
Identify and suggest possible improvements on procedures
Develop training manuals and SOP’s
Provide effective and efficient customer service while training end users
Knowledge, Skills and Abilities :
College Diploma / University Degree in related field
Minimum 1-2 years’ experience in an IT setting
Experience in a Help Desk setting considered an asset
CompTIA A+ / Network+ considered an asset
Organizational, verbal and written communication skills a must
Ability to work independently and with minimal supervision.
Attention to detail and ability to multi-task is a must
Physical Abilities :
Must be able to sit and / or stand for extended periods of time.
Must be able to deal with challenging employees and / or situations.
Mucci Farms welcomes and encourages applications with disabilities to apply. Accommodations are available on request for candidates taking part in all aspects of the selection process.
If you require a specific accommodation due to a disability or documented medical need, please contact the Human Resource Department so that arrangements can be made for the appropriate accommodation.
Mucci Farms is achieving a culture and work environment that is supportive of employees with disabilities and promotes dignity, independence, integration, and equal opportunity.