Help Desk Technician
Mucci Intl Mrktg Inc
5d ago

Responsibilities and Accountabilities :

  • Serve as the first point of contact for end users and provide technical assistance for incoming queries and issues related to computer systems, software, and hardware
  • Troubleshoot to determine the best solution based on the issue and details provided by the end user
  • Guide end users through problem-solving process
  • Install, modify, and repair computer hardware and software
  • Escalate unresolved issues to the next level of support personnel when necessary
  • Follow up with end users to ensure their issue has been resolved
  • Gain feedback from end users about computer usage
  • Document issues and ensure all solutions are logged and organized appropriately
  • Provide accurate information on IT products or services
  • Identify and suggest possible improvements on procedures
  • Develop training manuals and SOP’s
  • Provide effective and efficient customer service while training end users
  • Knowledge, Skills and Abilities :

  • College Diploma / University Degree in related field
  • Minimum 1-2 years’ experience in an IT setting
  • Experience in a Help Desk setting considered an asset
  • CompTIA A+ / Network+ considered an asset
  • Organizational, verbal and written communication skills a must
  • Ability to work independently and with minimal supervision.
  • Attention to detail and ability to multi-task is a must
  • Physical Abilities :

  • Must be able to sit and / or stand for extended periods of time.
  • Must be able to deal with challenging employees and / or situations.
  • Mucci Farms welcomes and encourages applications with disabilities to apply. Accommodations are available on request for candidates taking part in all aspects of the selection process.

    If you require a specific accommodation due to a disability or documented medical need, please contact the Human Resource Department so that arrangements can be made for the appropriate accommodation.

    Mucci Farms is achieving a culture and work environment that is supportive of employees with disabilities and promotes dignity, independence, integration, and equal opportunity.

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