In this role you will :
Greet and request required information from patients, explain the specimen collection process, and ensure patients have followed necessary test protocol prior to specimen collection.
Perform phlebotomies, connect / disconnect holter monitors, 24 hour blood pressure monitoring, and perform ECG tracings.
Perform special test collections, such as medical / legal drug screens, paternity tests, and clinical trials, and complete related documentation.
Maintain client relationships, including responding to inquiries and following up on requests.
Complete data entry of required patient demographics, requisition information, and other information related to processing test results.
Prepare specimens for transportation and testing.
The right person for this role will be focused on great customer / patient service, and be able to relate to patients and clients even in stressful situations.
Some key qualities include : empathy, flexibility, adaptability to change, and problem solving skills. Other requirements include :
Completion of a recognized Certified Technical Assistant program or equivalent related experience.
Excellent communication skills.
Good computer skills with a minimum typing speed of 40 wpm.
Ability to maintain the strictest standards of patient privacy and confidentiality.