Product Manager, Business Analyst IT
Ottawa, Ontario
1h ago

Req Id : 380254

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

The Bell IT team uses emerging technologies, Agile and DevOps to design and build innovative solutions that enable Bell’s communications services for businesses and consumers.

We’re looking for creative problem-solvers who are curious, collaborative and ready to be on the leading edge of technological transformation.

The Residential Services - Systems Delivery district is a fast paced and dynamic team within the Information Technology organization, which delivers projects to enable consumer new product introductions, enhance customer / agent experience, reduce back office load, improve system performance, and prevent revenue leakage.

The team is made up of project managers, business analysts, technical primes, and business solution advisors (BSAs) accountable to plan and deliver projects in the BRS program.

We liaise with clients from three LOBs, manage supplier engagements for development and testing, and interface with the end-to-end system domains to deliver IT solutions to meet the business needs.

Further, we are accountable for development and systems integration of the E2E solutions.

The delivery team manages the software delivery life cycle from SRS / user stories through the various phases of analysis, design, development, testing, deployment and normalization, with a priority to deliver their release scope on time, on budget, and with uncompromised quality.

Job Duties / Accountabilities :

We are looking for a highly motivated and energetic Business Analyst (Systems) to work within the BRS Ordering and Delivery Team.

The successful candidate will be responsible to gather and produce system requirements, oversee multiple projects (E2E), provide an analysis on a variety of projects related to Bell Residential Services and evaluate how the introduction of new and innovative solutions for delivering products and services will impact the Bell Residential domain.

The Business Analyst is expected to :

  • Work closely with clients to write Systems Requirements or user stories based on approved Business Requirements; work with vendor(s) to elaborate on alternatives to satisfy the System Requirements;
  • effectively identify all areas of impact to BRS Ordering systems

  • Review and evaluate the vendor (s)’ work deliverables (SDS), to ensure the System Requirements / User Stories are met;
  • provide input to the Test Plans and Deployment Plan; review and sign off on test cases

  • Provide SFT & Normalization Support to drive a zero defect project launch; partner with vendors / Business to prime and resolve defects and ensure alignment
  • Provide leadership and guidance to cross-functional project team members and liaise with various functional domains (Technology, Operations, Development, Marketing, Sales, etc.
  • to maximize the likelihood of project success.

  • Coach & mentor direct and non-direct reports (project team members)
  • Communicate relevant / high quality project information to project team members, sponsors and executives.
  • Input to Risk Management, Change Management, Quality Assurance, and Deployment
  • Partner with PM to manage Risk management and Change Management
  • Actively participate in identifying solutions or initiating appropriate escalations where required
  • Respond to issues and manage the customer’s expectations regarding any changes throughout the project life cycle
  • Drive innovation and simplicity - ability to identify opportunities and drive process improvements, standardization, and enablers to gain efficiencies in project delivery life cycle.
  • Critical Qualifications / Competencies :

  • A minimum 3 years experience in either a business analysis or technical capacity.
  • Proven ability to manage large scale and complex projects lasting 6 to 12+ months in duration, requiring cross-functional teams of 20 or more people in a matrix environment.
  • BA Certification is desirable.
  • SAFe training mandatory for Agile delivery.
  • Excellent communication skills, both oral & written, to manage the project horizontally and vertically within Bell
  • Proven facilitation, planning & organization skills
  • Proven leadership skills to negotiate, motivate and manage large teams
  • Ability to manage ambiguity, uncertainty and changing priorities
  • Preferred Qualifications / Competencies :

  • Delivery experience in Waterfall and Agile (SAFe Agile preferred) desirable.
  • Strong IT and Systems / Applications experience required.
  • Knowledge of Bell’s residential services products.
  • Knowledge of any of the following Bell IT Systems will be an asset : OrderMAX, OMF, Tapestry, MDM, Walled Garden, TV Systems
  • Knowledge of other system areas outside of ordering such as billing, digital customer experience, and field services is desirable.
  • Working Conditions :

  • Ability to efficiently work in virtual teams, handling multiple projects and aggressive timelines
  • Fast paced, changing working environment, interfacing with a myriad of stakeholders
  • Available to work occasional weekends and evenings to meet hard deadlines
  • talent


    Adequate knowledge of French is required for positions in Quebec.

    Additional Information :

    Position Type : Management

    Job Status : Regular - Full Time

    Job Location : Canada : Ontario : Toronto Canada : Ontario : Ottawa Canada : Quebec : Montreal

    Flexible work profile : Mobile

    Application Deadline : 09 / 28 / 2022

    Please apply directly online to be considered for this role. Applications through email will not be accepted.

    At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential.

    We welcome and encourage applications from people with disabilities.

    Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment bell.

    ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion

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