Field Service Technician
Coherent & Nufern
Mississauga, CAN
1d ago

Job Description and Responsibilities :

Coherent Inc. is a manufacturer and supplier of state-of-the-art high powered precision electro optical components and laser based solutions for medical, scientific, commercial and industrial applications.

Our Laser products are used in a range of applications, including microelectronics, scientific research and government programs, OEM tools and instrumentation, and materials processing markets.

The successful candidate will be responsible for performing the on-site installation, training, and servicing of high powered CO2 lasers.

This role will play an important role in serving as a company liaison with the customer on technical and administrative levels with our automotive customers in the Mississauga area.

This position will require approximately 80% travel within the Mississauga area and occassionally to other Canadian provinces.

  • Play a critical role in leading delivery of the service needs of our customers
  • Perform the onsite installation, training, preventative maintenance, upgrades and repair of our complex laser and optical systems
  • Diagnose and trouble shoot customer issues through statistical analysis and evaluation of laser system reliability
  • Will test, tune, and adjust equipment to obtain optimum operating performance.
  • Advise management regarding customer satisfaction, product performance, and suggestions for product improvements.
  • Support sales activities by collecting and forwarding relevant information
  • Report spare part requirements
  • Serve as company liaison with customers on administrative and technical matters for assigned projects
  • Education and Work Experience :

  • Associates degree or Technical equivalent
  • 3 - 5 years direct experience desired
  • Problem solving skills to be able to troubleshoot electronic, electro-optical, electrical, & mechanical problems
  • Ability to work closely with a team as well as independently
  • Exceptional customer service skills
  • Excellent written and verbal communications
  • Command of written and spoken English
  • Computer literate Education and Work Experience
  • Requires a technical certificate / degree in electrical / electronic or photonics related field or equivalent experience
  • Experience with laser or optics highly desirable
  • LI-SH1

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