Product Manager, International Commerce
Vancouver, British Columbia, Canada
4d ago

who we are

lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice.

We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between.

We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.

about this team

This team will work to create a uniquely lululemon, truly differentiated and elevated online guest experience for International, working closely with partners in Technology, UX and Ecommerce.

about this role

Centred around the guest, the Product Manager, International Commerce Features is the person responsible for creating a strategy behind the why, when, and what (and what not) of the digital experience.

The Product Manager leads cross-functional teams from a product's conception all the way through to its launch. The Product Manager owns the multi year vision, roadmap and prioritization of what matters most to achieve the strategic goals of the organization.

a day in the life

  • Create and own the product vision, strategy and roadmap for new features as part of the lululemon ecommerce experience
  • Attend, participate and lead scrum ceremonies and demonstrate completed features to stakeholders
  • Make data-informed decisions based on a sound understanding of organizational priorities, customer feedback, analytics, benchmarks, industry reporting and emerging trends
  • Measure and report out on the success of features and enhancements that are delivered
  • Collaborate with developers and business analysts to iterate solutions in order to find the perfect balance of customer & business value and level of effort
  • Ensure a continuous cycle of feedback from stakeholders and guests is integrated in the product planning and development process through backlog grooming, refinement and prioritization activities
  • Document high-level requirements, acceptance criteria and KPI’s that push the product strategy forward and achieve key objectives
  • Collaborate with business stakeholders and product managers in-market (APeC, EMEA) to understand local requirements and account for them in solution design and prioritization (this may require flexibility on working hours to accommodate timezone differences)
  • Partner with the technology team on training and rollout of new features to business users
  • qualifications

  • 5+ years of product experience with customer-facing applications or customer service applications
  • Minimum BA / BS degree from a four-year accredited university (advanced degree preferred)
  • Experience with digital technologies, e-commerce, payments, and mobile applications
  • Preference for candidates who have experience working on products with end users outside North America, on an Agile Scrum team, and familiarity with Salesforce Commerce Cloud
  • Strong core consulting skills (demonstrated track record of quality delivery, interpersonal and cross-functional relationship skills)
  • Exceptional written and verbal communication skills
  • Demonstrated experience in developing and delivering executive level presentations
  • Ability to drive results independently, but thrives in collaborative environments
  • Has a deep desire to learn and improve by seeking, accepting and acting on productive feedback
  • Desire and ability to learn quickly and work in an agile environment
  • Demonstrated leadership; mentorship, visionary, clarity of purpose, motivated, relentless execution
  • Experience leading product teams with diverse range of skill sets, locations and direct and in-direct reporting relationships
  • must haves

  • Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
  • Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
  • Communicates with honesty and kindness, and creates the space for others to do the same.
  • Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
  • Fosters connection by putting people first and building trusting relationships.
  • Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.
  • Understands how to tailor communication to work collaboratively with individuals from diverse backgrounds and cultures.
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