Work as technology expert and process expert managing a medium to large team while taking lead on Azure / AWS cloud services
Ability to set up BAU capability for customer (both shared / ODC model)
Acts as last level of technical escalation and second level of management escalation
Ensuring definition of SLA for cloud operations
P1 incident management till resolution in coordination with MS Azure or AWS teams.
Participate in business meetings with various stake holders on a need basis. Translate problem statement to appropriate solutions
Look for business opportunities in the existing account and provide inputs to management / sales team within Wipro
Ensure customer satisfactions are meet from the Client standard perspective
Work as Azure SME and consultant to develop multi-cloud technology operations model.
Migration of Physical and Virtual OS (Hyper-V, VMware) to either Azure or AWS using various Tools as P-to-V and V-to-V.
Perform Root Cause Analysis for the incidents to handle technical escalations. Proactively identify possible problem areas
Build and Review Cloud SOP and other project documentations + Deliverables
Perform Vendor management and coordinate / Engage them for issue resolution
ITIL process understanding and ensuring process-based delivery by the team
Transform and operationalize below mentioned processes to Client operations.
1. Identity & Access Management
2. Cloud Resource Deployment
5. Intake Management
6. Capacity& Cost Management
7. Infrastructure & Security Monitoring
8. Management Tools
Understand quality / security process defined for the engagement
Follow new technology developments and ensure team is up to date
Assess operation risks and efficiencies and ensure continuous improvements
Develop Weekly and monthly status reports
Develop shift schedules and implement from transition perspective.
Interfacing with IT Infrastructure Teams, Application team, Management, Customer for Day to Day Tasks related to Connectivity, operations and Troubleshooting
Ensure regulatory compliance understanding in internal / external audits while defining operations model.
Documentation and internal processes / regulations
Ensure complete customer satisfaction by recognizing potential or actual customer complaint situations, and take appropriate action or follow-up until resolved
Evaluating security concerns and working with both internal and external resources for resolution
Take handover from Transformation Projects for smooth operation onboarding
Effort estimation / Planning / reviews on need basis for new projects.
Training of new team members to improve service quality and ensure service continuity
Time management, attention to detail,expectation setting and organizational skills to provide solid servicemanagement. Ability to work on own initiatives with minimal managementsupervision
Azure / AWS Associate Certification
Azure / AWS Professional level certification
In-depth knowledge and hands-on experience in Azure / AWS IaaS PaaS services offering
Azure Cloud architectures and building end-to-end solutions components.
Cloud native Tool expertise for management, deployment and workload / data migration
Azure Dev / Ops skills and native automation techniques.
Ansible automation scripts and automation understanding.
Understanding on scripting (Powershell / Python) AD and windows PS knowledge.
Process consultancy from ITIL perspective
Building a Operations model for BAU operations
Service Transition and capability building in Client Operations.