Cloud and Process Consultant
Ottawa West, ON, ca
2d ago
  • Work as technology expert and process expert managing a medium to large team while taking lead on Azure / AWS cloud services
  • Ability to set up BAU capability for customer (both shared / ODC model)
  • Acts as last level of technical escalation and second level of management escalation
  • Ensuring definition of SLA for cloud operations
  • P1 incident management till resolution in coordination with MS Azure or AWS teams.
  • Participate in business meetings with various stake holders on a need basis. Translate problem statement to appropriate solutions
  • Look for business opportunities in the existing account and provide inputs to management / sales team within Wipro
  • Ensure customer satisfactions are meet from the Client standard perspective
  • Work as Azure SME and consultant to develop multi-cloud technology operations model.
  • Migration of Physical and Virtual OS (Hyper-V, VMware) to either Azure or AWS using various Tools as P-to-V and V-to-V.
  • Perform Root Cause Analysis for the incidents to handle technical escalations. Proactively identify possible problem areas
  • Build and Review Cloud SOP and other project documentations + Deliverables
  • Perform Vendor management and coordinate / Engage them for issue resolution
  • ITIL process understanding and ensuring process-based delivery by the team
  • Transform and operationalize below mentioned processes to Client operations.
  • 1. Identity & Access Management

    2. Cloud Resource Deployment

    5. Intake Management

    6. Capacity& Cost Management

    7. Infrastructure & Security Monitoring

    8. Management Tools

  • Understand quality / security process defined for the engagement
  • Follow new technology developments and ensure team is up to date
  • Assess operation risks and efficiencies and ensure continuous improvements
  • Develop Weekly and monthly status reports
  • Develop shift schedules and implement from transition perspective.
  • Interfacing with IT Infrastructure Teams, Application team, Management, Customer for Day to Day Tasks related to Connectivity, operations and Troubleshooting
  • Ensure regulatory compliance understanding in internal / external audits while defining operations model.
  • Documentation and internal processes / regulations
  • Ensure complete customer satisfaction by recognizing potential or actual customer complaint situations, and take appropriate action or follow-up until resolved
  • Evaluating security concerns and working with both internal and external resources for resolution
  • Take handover from Transformation Projects for smooth operation onboarding
  • Effort estimation / Planning / reviews on need basis for new projects.
  • Training of new team members to improve service quality and ensure service continuity
  • Time management, attention to detail,expectation setting and organizational skills to provide solid servicemanagement. Ability to work on own initiatives with minimal managementsupervision


  • Azure / AWS Associate Certification
  • Azure / AWS Professional level certification
  • In-depth knowledge and hands-on experience in Azure / AWS IaaS PaaS services offering
  • Azure Cloud architectures and building end-to-end solutions components.
  • Cloud native Tool expertise for management, deployment and workload / data migration
  • Azure Dev / Ops skills and native automation techniques.
  • Ansible automation scripts and automation understanding.
  • Understanding on scripting (Powershell / Python) AD and windows PS knowledge.
  • Process consultancy from ITIL perspective
  • Building a Operations model for BAU operations
  • Service Transition and capability building in Client Operations.
  • Apply
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