Senior Strategy Manager - Mid-Market Small - TELUS Business Solutions
TELUS International
Montreal, QC, CA
25d ago


Help us transforms our strategy to market within the Canadian small & medium business (SMB) space.

Join our team

Do you have a passion for operating within an innovative environment? Do you get excited for creating exceptional customer experiences and owning business results?

If you embrace change and have a track record of influencing business transformation then this is the job for you!

Here’s the impact you’ll make and what we’ll accomplish together

Reporting to the Manager of Business Strategy Development, the Senior Strategy Manager owns the profit & loss (P&L) and Premier Sales Organization (PSO) strategic roadmap.

Execute from sales operation reporting by driving the standardization and alignment of national channel development. They lead strategic channel profitability programs nationally across the Loyalty, Sales, and Support (LSS) organization focused on the Mid-

Market Small (MMS) segment.

The Sales Operations team within LSS organization drive sales process efficiencies, own the operational enablement of on-

shore & off-shore customer facing teams, manage the execution of regional marketing strategies, develop sales transformation training, define the harmonized P&L and PSO roadmap, and perform long term planning and strategy development.

Our team is known within TELUS as a fast-paced and entrepreneurial environment that is a great place to learn and grow. We have a culture of collaboration, recognition, and high-

performance. Simply put, if you're bright, ambitious and looking for a challenge within an environment of transformation, this is the place to be.

Here's how

  • Develop the MMS P&L strategy and roadmap for TELUS Business Solutions (TBS) : Support the design and development of the MMS P&L scorecard and reporting model Lead, develop, and monitor strategic initiatives per P&L results by fostering relationships and driving outcomes across key TBS stakeholder groups Directly influence program and pricing direction of MMS go-
  • to-market (GTM) plans to benefit P&L results Support monthly strategic reviews with the MMS Executive Leadership team

  • Prioritize and drive key channel transformation strategies to standardize our approach nationally : Develop PSO best practices aligned to the dynamics of the SMB market with direct consideration of business priorities and time-
  • to-market Standardize sales process and programs across sales support & channel facing teams Support territory planning initiatives Influence the standardization and optimization of SMB GTM strategies by working closely with the National Product & Marketing organizations of TBS representing MMS in New Products & Services Introduction (NPSI) readiness initiatives

  • Lead the development of revenue enhancement and cost reduction initiatives across the MMS organization including business case development, stakeholder alignment, risk mitigation, project management, and measurement / evaluation
  • Own the facilitation and management of MMS Sales Operations reporting & planning inclusive of operational key performance indicator (KPI) score carding, yearly planning, Executive Leadership team reporting and long-
  • term strategy development

  • Lead, develop, and monitor strategic initiatives
  • Qualifications

    You're the missing piece of the puzzle

  • Superior leadership, communication, and interpersonal skills
  • Excellent analytical, problem solving, and synthesis skills and proven ability to turn information into insight and present recommendations to senior leadership
  • Well-developed presentation and storytelling abilities and able to craft clear, concise, and compelling presentations
  • Takes ownership, initiative, and is self-directed and able to effectively manage ambiguity and change
  • Extensive experience with problem solving frameworks to breakdown and simplify complex, ambiguous problems
  • Able to effectively engage stakeholders to establish cross functional alignment for projects and initiatives
  • Comfort and experience in working within evolving environments and driving business transformation
  • 5+ years of consulting and / or business analysis experience
  • Great-to-haves

  • Exceptional business and financial acumen and strong understanding of telecommunications business models
  • Expert-level proficiency in the use of Microsoft (MS) Excel & PowerPoint
  • Project management qualifications
  • Who is TELUS? We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada.

  • Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses;
  • and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

    Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected.

    Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

    Do you share our passion? At TELUS, you create future friendly® possibilities. At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

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