Analyst Trainee - Bilingual (Service Desk) (SK)
ISM Canada
Regina, SK, Canada
5d ago

Working in technology today takes skill, expertise, a strategic mind and creativity. At ISM Canada, we believe in life-long learning and we are a dynamic business in a state of constant evolution : we embrace innovation, we are authentic, we create an excellent customer experience every time, we are accountable for all that we do, and we are ONE Team.

Technology is changing the world .start your career with ISM Canada and get a front row seat!

NOTE TO ALL APPLICANTS : ISM Canada and our Customers have COVID Vaccination Policies in effect. If selected for employment, you will be required to adhere to ISM Canada’s COVID Vaccination Policy (and Customer Policies, if applicable) to either provide proof of vaccination or regular, valid negative COVID-19 tests.

The cost of any required COVID-19 testing is the responsibility of the employee.

Close Date : March 31, 2022

PLEASE NOTE :

  • This role has Bilingual language requirements (candidates must be fully bilingual in both English and French).
  • This role is subject to additional security screening requirements.
  • Relocation Assistance / Bonus of up to $10,000 may be provided for successful candidate(s) who are willing to relocate to Regina, Saskatchewan, for this position.
  • The Analyst Trainee Bilingual, will be assigned to work in the Service Desk providing end-user support to ISM Canada customers, both internal and external.

    The Analyst Trainee Bilingual may provide services that are supervised by a more senior analyst.

    Responsibilities :

  • Provide Tier 1 / 1.5 trouble shooting to end-user escalating support to more senior technicians as required.
  • Provide prompt and courteous service to all clients ensuring excellent customer service and high customer satisfaction.
  • Develop an in-depth knowledge of the use, operation and support of desktop hardware and software
  • Assist with workstation rollout activities, including software installation and asset tracking management.

  • Develop a solid understanding and use of ITIL incident management processes.
  • Monitor, analyze and resolve problems with the use, operation or support of hardware and software.
  • Document operating systems, support problems, or business systems problems.
  • Monitor existing systems and suggest improvements.
  • Learn and provide support for new technologies, processes, products and systems.
  • Interact and support team members, customers and users.
  • Provide 7x24 on-call support on a rotating basis.
  • Apply sound work habits in order to maintain an image of competence and professionalism.
  • Train customers or ISM Canada staff on the use of technologies, products, processes and systems.
  • Complete assignments on time.
  • Willingness to pursue certifications in current products.
  • Code and test technologies from specifications.
  • Create operational procedures for testing and production.
  • Maintain existing technologies, processes, services or products.
  • Troubleshoot and / or provide support for products and services with assistance from a more senior staff member.
  • Other duties as assigned.
  • Qualifications :

  • Some post-secondary education in computer science, software engineering, or a related technical course; or equivalent industry experience.
  • Basic knowledge of the use, operation and support of hardware and software, and how to diagnose and remedy related problems;
  • or basic knowledge of application development concepts and testing.

  • Must be fluent (verbal and written) in English and French.
  • Key Skills & Abilities :

  • Basic knowledge of computer security fundamentals
  • Good customer service and communications skills for interfacing with all customers, both internal and external
  • Some skill level on Intel operating systems (Windows, Linux), particularly Active Directory
  • Some working knowledge and ability to support operating systems and applications, including Windows 7 and 10, and MS Office
  • Basic understanding of multi-platform environments, including network and storage technologies
  • Positive, professional attitude
  • Reliable, punctual, flexible, accountable
  • Strong team player
  • Ability to work on multiple tasks at one time
  • Independent self-learner
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