Full Time Opportunities for Students or Recent Graduates:  Customer Success Account Manager & Customer Engineer
Microsoft
Ottawa, Ontario, Canada
1d ago

Do you want to work on a meaningful and impactful project and make a difference? Are you willing to learn from others and open to new ideas?

Do you want to support others to succeed and operate in a highly collaborative and global environment? If this sounds like you, we invite you to join us in our mission to empower the planet.

As a services professional, you will be a strategic advisor to Microsoft’s enterprise customers and partners helping them optimize their business performance and be on the front line dedicated to solving their technical challenges.

You will possess a solid understanding of your customer’s business, industry and needs as cloud and emerging technologies enable digital transformation opportunities for their organizations.

You will be responsible for delivering solutions to enable the customer’s desired outcomes, working closely with other teams.

Applicationstothese opportunities are considered for all availableCustomer Successrolesincluding the onesdescribed below, which may include the ones described below, depending oneducationlevel and / or location.

Responsibilities

Customer Success Account Manager

Overview

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings.

To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

As a Customer Success Account Manager(CSAM), you are the primary customer-facing role responsible for customer success through the management of program deliveries and strong customer relationships.

The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies.

You are front and center with our customers supporting their digital journey and empowering them to achieve more!

Responsibilities

CSAMs drivequality planning and delivery ofsupport services to realize customer business outcomes and overall experience with Microsoft solutions.

You will partnerwithyourcustomer andaccountteam to prioritize and plan customer engagements and programs, driving outcomes to improve the health, performance, and business capabilities of the prioritized workloads.

You will drive orchestration, customer sponsor management, and stakeholdercommunication of prioritized engagements and programs.

TheCSAMalsotracks, escalates, and plansfor the remediation of technical blockers and providesengineering feedback to further our product and solutions,as appropriate.

Role-specific qualifications

  • Ability to deal with ambiguity, analytical problem solving, and leadershipcapability
  • Demonstrated self-learner, seeks information about the underlying needs of customers, and builds customer / partnerrelationships
  • Seeks opportunities to drive Microsoft Services business results by collaborating with multiple teammembers
  • Product and technology expertise - A passion for technology and working withcustomers
  • Need to be willing to travel 25-50% due to customer requirements for onsiteservice
  • Travel may be reduced due to local or national public health and safety standards.
  • Overview

    Customer Engineers (CEs) are deep technical advisors supporting Enterprise customers to deliver unique value by removing blockers to consumption within their given Solution Area.

    CEs provide technical support including risk assessments and tuning to operate and optimize a customer’s cloud or on-premises environment.

    TheCEprovides support delivery services as well as technical readiness through a Customer’s Support contract via dispatch by the account team.

    CEservices can be delivered either remotely or on-premises.

    Responsibilities

    CEsparticipate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needsand represent them.

    The CE provides the most effective method of service delivery by analyzing trends and common themes across customers and seeks information about the underlying needs of customers.

    CEs cultivate relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise.

    The CE identifies opportunities to articulate business value and grow customer / partner relationships in alignment with Customer Success business priorities and stakeholder management principles.

    Role-specific qualifications

  • Ability to deal with ambiguity, analytical problem solving, and leadershipcapability
  • Demonstrated self-learner, seeks information about the underlying needs of customers, and builds customer / partnerrelationships
  • Seeks opportunities to drive Microsoft Services business results by collaborating with multiple teammembers
  • Product and technology expertise - A passion for technology and working withcustomers
  • Need to be willing to travel 25-50% due to customer requirements for onsiteservice
  • Travel may be reduced due to local or national public health and safety standards.
  • Qualifications

  • Pursuing a bachelor’s or master’s degree (non-MBA) in business, computer science, computer engineering, IT, electrical engineering, management information systems, or related fieldswithin 12 months of graduation or graduated within the last 12 months
  • Microsoft Product Certification, MCSE or other technical certificationspreferred
  • Passion for technology and working withcustomers
  • Ability to manage executive relationships, both internally and with customers, to create businesstransformation
  • Excellent communication skills and superiorcustomer-serviceskillsdesired
  • Ability to work independently with minimal management supervision and as part of regional / virtualteams
  • Verbal and written fluency in French is a plus
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