Specialist, Customer Acquisition
Markham, ON, Canada
5d ago

Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, a DC Pension Plan and savings match plan.

If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.

Role : Specialist, Customer Acquisition Status : Regular, Full Time Department : Marketing Division : Enercare Home and Commercial Services Location : Markham About Enercare : Enercare is headquartered in Markham, Ontario, Canada and is owned by Brookfield Asset management.

As one of North America’s largest home and commercial services and energy solutions companies with approximately 3,800 employees under its Enercare and Service Experts brands, we are a leading provider of water heaters, water treatment, furnaces, air conditioners and other HVAC rental products, plumbing services, protection plans and related services.

With operations in Canada and the United States, we serve approximately 1.6 million customers annually. Enercare is also the largest non-utility sub-meter provider, with electricity, water, thermal and gas metering contracts for condominium and apartment suites in Canada and through its Triacta brand, a premier designer and manufacturer of advanced sub-meters and sub-metering solutions.

Proudly Canadian, we keep millions of customers comfortable every day. It’s all about the wellness of your home and business and it’s what we do.

Summary : The Specialist, Customer Acquisition Home Services, is responsible for supporting the development and implementation of customer acquisition strategies and call center incentive programs that support the growth of our customer continuity across all product portfolios.

Additionally, this role will actively engage with critical business stakeholders (Field, Call Centre agents and management etc.

to gain a better understanding of the customer and provide recommendations to improve acquisition / closing KPI’s. Your efforts and decisions will have a direct and immediate impact on the company’s success.

This position will report to the Senior Manager, Customer Acquisition This is a great opportunity for a passionate, self-motivated, and customer-centric marketing professional looking to join a growing organization positioned to be the premier provider of essential home, commercial services and energy solutions in North America.

Key Responsibilities (not limited to) :

  • Perform ongoing business results monitoring and reporting (Weekly / Monthly) on performance
  • Provide ongoing business forecasting on sales and leading KPI’s i.e. leads, closing rate etc.
  • Support the development of insight driven short-term action plans, to that respond to market conditions, trends to ensure business performance remains on plan
  • Lead offer & pricing execution and implementation working cross-functionally with communications, sales, training etc.
  • Participate in the development and drive the execution of customer acquisition strategies
  • Cultivate and manage cross-functional relationships with the call canter, sales, finance and field teams amongst others
  • Support and conduct post launch analysis on new saves offer, to improve the customer attrition
  • Desired Qualifications :

  • 2-4 years’ marketing / trade marketing experience
  • Strong project management and negotiation skills
  • Exceptional verbal & written communication and presentation skills
  • Comfortable sifting through large amounts of data to report on findings and uncover insights
  • Understands how to complete a business case, including Internal Rate of Return (IRR) & Return on Investment (ROI)
  • Highly proficient in PowerPoint, Excel, Outlook, and Word
  • CRM experience is an asset
  • Intellectually curious with a strong desire to solve complex problems
  • Demonstrated ability to collaborate with diverse cross-functional teams to achieve results
  • Enercare’s recruitment process includes accommodation for applicants with disabilities. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

    Other details

  • Pay Type Salary
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