The Auto Parts Member communicates directly with customers, managing their needs and expectations regarding auto service maintenance.
Superior customer service and communication skills are essential to succeed in this position and in enhancing the customer experience.
Customer Service Requirements
Provides excellent customer service and ensures ongoing commitment to the needs of the customer and their vehicle.
Smiles, makes eye contact and greets customers.
Guides customer to the location of requested items.
Responds to customer inquiries in a timely manner, over the phone and in person.
Understands customer needs and provides them with a complete solution.
Manages customer concerns and problems promptly.
Deals with challenging situations in a professional manner.
Handles multiple customers in an effective and efficient manner.
Keeps up to date with in-store promotions, in-store deals and product locations.
Ensures that retail basics tasks are executed efficiently (e.g., stocking, labels, facing, etc.).
Operates RF guns and EFD scanners as needed
Operates computerized work order systems.
Engages in learning activities and coaching to improve their own abilities.
Complies with company, store and department policies and health & safety program and regulations.
Plays an active role in the department team by openly sharing opinions and ideas on how to improve department success and by participating in meetings and all training as required.
Uses professional language and maintains a professional appearance (uniform, hygiene, grooming and name tag) when interacting with others.
Completes other tasks, as required
Standing / walking for 8 hours.
Lifting and / or carrying of merchandise items, as required, on a regular, frequent and unassisted basis.
Lifting and turning repeatedly throughout the shift.
Lifting above the shoulder, from floor to shoulder and floor to waist.
Ability to go up and down a ladder while carrying merchandise.
Walking and carrying things at the same time and pushing / pulling, as required
Knowledge and understanding of mechanical components of automobiles.
Ability to work effectively with auto parts ordering systems and computerized work order systems an asset
Basic math and keyboarding skills.
Good working knowledge of CoStar is an asset.