Customer Service Representative
Medline Canada Corporation
Mississauga, ON, Canada
2d ago

Medline Canada is growing and we are looking to connect with talented individuals like you! We are currently searching for Customer Service Representatives to join our team in Mississauga.

If you are interested, please submit your application to this posting.

The ideal candidate has strong communication skills with the ability to build strong and sustainable relationships with our external and internal customers.

The Customer Service Representative reports to the Customer Service Supervisor and works well in a fast paced, team environment.

Responsibilities :

  • Provides and assists to customer telephone inquiries regarding products, services, order status, returns and other general questions
  • Provides knowledgeable answers to questions about products, pricing and availability along with finding alternative products in our catalogue
  • Enters orders accurately and efficiently in a timely manner via different platforms (fax, phone, email, EDI, sales rep)
  • Identify and assess customer needs to achieve First Contact Resolution
  • Works alongside purchasing, Logistics and Operations to ensure product flow through and to fulfil and satisfy customer order completion by coordinating rush shipments when necessary
  • Ensures that customer inquiries and complaints are correctly recorded and classified for subsequent analysis and decision making
  • Set up of new customer accounts and maintaining existing customer account records
  • Meets or exceeds statistical metrics regarding; ticket and call quality (accuracy), first call resolution, schedule adherence, and call handle time
  • Adheres to a strongly regimented schedule (start / end times, lunches, breaks, off phone time)
  • Excellent organizational and time management skills
  • Detail-oriented work ethic
  • Possess the flexibility necessary to multi-task in a demanding, fast-paced medical environment
  • Qualifications :

  • Must possess a College diploma or equivalent
  • Bilingual French / English, not required but an asset
  • Minimum three years customer service experience in a fast-paced contact centre environment with strong customer service and interpersonal skills
  • Product knowledge / Experience in the medical field, not required but an asset
  • Self-motivated, high energy and results oriented
  • Strong computer and order entry skills
  • Demonstrates a highly developed sense of integrity and commitment to customer satisfaction
  • Able to be self-motivated and directed, to effectively prioritize and execute task in a high pressure environment
  • Willing and flexible to work between the hours of 7 : 30 am to 6 : 30 pm Monday - Friday
  • Medline Canada is proud to be an equal opportunity employer.

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