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Manager, Field Operations (MWP project)
City : CA-ON, TORONTO Job Code : 4075
Manager, Field Operations (MWP project)
What is the opportunity?
As a member of the Field Operations team, you will join our efforts to provide superior customer service to Bell customers by managing and developing our very diverse and widespread workforce of unionized technicians that are temporary under a Modified work schedule.
Operating in a fast, ever changing industry, our team of leaders support our corporate values through the successful execution of departmental objectives in the areas of health and safety, customer service, efficiency, revenue, and product promotion.
What will you do?
Lead a team of technicians on modified work schedule to success with active coaching and leadership while also supporting our values of superior customer service
Create and facilitate appropriate work projects for a diverse technician team under modified work across all regions in Ontario Central
Manage performance; coach, motivate and supervise employees
Strong documentation and presentation skills
Provide regular updates on program status to senior management
Foster strong working relationships through mutual respect, recognition and commitment;
Demonstrate a drive for results by establishing expectations and targets for individuals and the team;
Create and work with employee performance analytics to identify improvement opportunities;
Provide encouragement, support and development opportunities for team members;
Recognize and leverage talent within team to help improve overall results;
Administrate day-to-day activities (scheduling, payroll, team meetings, health and safety, coordinate events, etc.);
Develop relationships with internal and external departments to create opportunities for process improvements;
Utilize superior communication strategies to ensure strong teamwork and guide your group through the continuous improvement program;
Develop effective partnerships with internal and external client groups (union, managers, clients, etc.) and acts as a point of contact to redirect on site issues.
What do you need to succeed?
Post-Secondary education in a field related to business management, telecommunications, project management, communications, construction or engineering;
Excellent interpersonal, leadership, and team building skills;
Proficiency with Microsoft Office suite (Excel, PowerPoint, Outlook, Word);
Familiarity with unionized environments and a solid comprehension of workplace dynamics;
Excellent knowledge and understanding of Smartphones, PCs, and related applications;
Strong emphasis on customer service, quality and relationship skills;
Superior organization, planning, and time management skills;
Ability to work under pressure to meet deadlines;
Ability to thrive in a target driven environment and highly organized;
Superior communication skills and able to communicate with all levels of the organization.
Ability to travel as required and work flexible hours
Management experience in a unionized environment
Progressive managerial experience in the telecommunications, industrial or manufacturing industries with strong emphasis on operations
MS Office skills, with advanced level in Excel & PowerPoint
Experience with high speed internet, HD / 4K audio visual, fiber optics and home networking is considered an asset (training provided upon employment)
Strong knowledge of WSIB policy & procedures considered an asset
Experience in a leadership or management position is preferred
What’s in it for you?
Great benefits, competitive compensation and access to many discounts & offers
Leaders who support your development through coaching and managing opportunities
A dynamic, collaborative and creative team
Opportunities to develop through training and educational assistance programs
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business and geographies
Working Conditions :
Work Hours / Week : Monday to Friday, 8 : 00 a.m. to 5 : 00 p.m. with some evening and weekend work as required
Occasional travel within Ontario is required
Additional information :
Location : This job posting for all locations in Ontario Central
At Bell Technical Solutions, we don't just accept difference - we celebrate it. We're committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential.
We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment belltechsolutions.
ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Employment Equity team at Equite-