Senior Specialist, Information
Canadian Cancer Society
Hamilton, ON, CA
6d ago


As Canada’s largest national health charity, we fund the most promising cancer

research, champion cancer prevention efforts and deliver programs and services

that benefit Canadians affected by cancer. Join us and you can work with

passionate and committed individuals from coast to coast who are working

towards a world where no Canadian fears cancer. To learn more about us, visit


Reporting to the Manager, Cancer Information Service, the Senior Information Specialist

provides cancer information by telephone, email and live chat for the Canada-wide Cancer

Information Service as well as engaging in activities to increase awareness

and utilization of Canadian Cancer Society services, and other organizational


This is a full-time position is located in Hamilton. Hours of work include day and evening coverage.


  • Responds to cancer information inquiries, by telephone, e-mail and live chat from cancer patients, family
  • and friends, Canadian Cancer Society staff and volunteers, the general public and heath care professionals across Canada.

  • Provides accurate and current information in understandable terms, much of which may be medical
  • or scientific.

  • Researches, assesses and selects information, specific to the client's situation from
  • appropriate resources.

  • Creates an environment of support for callers through active listening, offering support,
  • assisting callers to identify their psychosocial needs and concerns, and

    offering appropriate resources and referral.

  • Communicates professionally with attention to sensitivity, clarity and without personal
  • bias.

  • Participates in self-directed learning to maintain expected knowledge base, acquires new
  • knowledge / information and keeps abreast of the latest developments in oncology

    and related fields.

  • Contributes to the upkeep of the Society’s databases of credible and current cancer information,
  • materials, resources and community services.

  • Participates in projects, committees and key activities of the Cancer Information Service as
  • assigned.

  • Contributes to outreach opportunities as appropriate in collaboration with internal and
  • external partners.

  • Works in compliance with the provisions of the Occupational Health & Safety Act and its
  • regulations.

  • Other projects as assigned.

  • A Bachelor’s degree in nursing with a minimum of one year of related practical or clinical
  • experience, or similar Regulated Health Professional as defined by the Regulated Health Professional Act.

  • Previous experience in an oncology setting is an asset.
  • Membership with Canadian Association of Nurses in Oncology or Canadian Association of Psychosocial Oncology would be an asset.
  • Demonstrated client-service skills; ability to respond to sensitive issues.
  • Knowledge of cancer care systems and community health services delivery.
  • Excellent communication skills, including active listening
  • Expertise delivering key messages to a wide range of audiences.
  • Strong search skills and ability to critically appraisal and assimilate health literature.
  • Proficient working with office-based computer systems : MSOffice (Word / Excel / PowerPoint);
  • SharePoint, internet, social media platforms and customized CRM databases.

  • Willingness to pursue and update personal knowledge about cancer and related issues.
  • Flexibility, organized, ability to multi-task, and deal with competing priorities.
  • Strong ability to problem-solve, reach sound resolutions and think strategically.
  • Demonstrated interpersonal skills and ability to work well within a team.
  • Knowledge of Canadian Cancer Society policies and procedures is an asset.

    CCS offers meaningful opportunities to make an impact in the fight against cancer. We are committed

    to fostering a culture that is inspiring, supportive and exemplifies our core values : CARING COURAGE INTEGRITY PROGRESSIVE .

    In return for your skills and dedication, we offer an attractive compensation package that encompasses a competitive salary,

    excellent benefits and the opportunity to have a rewarding employment experience where your contributions can make a true difference every


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