Senior Customer Service Associate
The Brick
Beacon Hill (Brick) Calgary, AB, CA
2d ago

If you've been looking to join a team that values your energy and talents, offers multiple career paths, and provides you with continuous development opportunities, you’ve found it! Since 1971, The Brick has been led by visionary men and women who have embraced each business opportunity with the drive for success.

We want you to join our winning team and experience The Brick Way!

Position Overview :

As a Senior Customer Service Associate , you will be a leader within the store. The position will provide the successful candidate with an excellent opportunity for advancement into management.

This senior position is responsible for being the face of the Brick Group demonstrating your enthusiasm while delivering superior customer service skills to ensure 100% customer satisfaction.

Responsibilities :

  • Respond to customer inquiries and offer solutions in a courteous and professional manner
  • Consistently follow up with customers on the progress of customer service related issues
  • Assist with scheduling shifts
  • Set up furniture service calls
  • Review SOR and Backorder reports on a daily basis
  • Assist in the training of new operations staff
  • Reduce CMR totals and DBR (ADC charges)
  • Exigences du poste Employment Type Full-Time Permanent Catégorie Service à la clientèle / Opérations Niveau d'expérience A de l'expérience (pas à un poste de gestion) Éducation Diplôme d’études secondaires ou équivalent Type d'équipe N'importe quel quart Déplacements requis Pas de déplacement

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