Claims Supervisor, Litigated Bodily Injury
Alberta Motor Association
Calgary, Alberta, Canada
6d ago


There’s always that one person in a group who knows how to keep everyone moving and motivated. They’re confident, calm in the midst of chaos and able to keep the team on track.

We’re hoping that person is you! We’re looking for a Claims Supervisor to lead our Auto Support team.


  • You’re a spirited and experienced professional who knows how to keep your team motivated and how to keep them on track.
  • You embrace the idea of being a mentor, and enjoy sharing your knowledge and experience to help others grow.
  • When it comes to keeping yourself and others organized, you’re a master of planning and prioritizing and you always have a backup plan!
  • You use your excellent communication skills to get your point across in way that everyone understands, whether it’s management or front line staff.

  • Report to the Manager, Injury Claims.
  • Training and development of BI claim adjusters.
  • Review files and provide settlement authority.
  • Monitor monthly reports for reserving accuracy and audit files as required.
  • Stay current on industry trends and case law.
  • Maintain workflow, production and performance expectations.
  • Promote claims handling practices that provide fair and equitable outcomes.
  • Ensure claims handling practices adhere to legislative and regulatory requirements.
  • Promote a continuous focus on our member value proposition of operational and service excellence and respond to customer concerns in a timely manner.
  • Ensure consistent collaboration with the other Injury Managers, Injury supervisors and other claims leadership teams.
  • Adhere to Claims Policy Procedures and Injury Guidelines.
  • Champion innovative ways to maintain and improve employee engagement.

  • You have CIP or FCIP Designation from the Insurance Institute of Canada.
  • You have a minimum 10 years experience handling Bodily Injury and Liability files.
  • You have experience in coaching and mentoring under your belt.
  • Strong knowledge of litigation procedures and litigation file handling is essential.
  • Bonus points if you have supervisory experience in any injury claims environment.
  • We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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