Clinical Services Manager - Paediatrics and NICU - Full Time
William Osler Health Centre
Brampton, ON, Canada
2d ago

William Osler Health System (Osler) is a multi-site hospital system serving 1.3 million people in one of the fastest-growing and most culturally-diverse regions in Ontario.

With our new 2019-24 Corporate Strategic Plan, Going Beyond for Healthier Communities as our roadmap, we are shifting traditional thinking and re-imagining health care to help people live healthier lives, reduce chronic disease and improve access to care.

At Osler, we are committed to providing safe, equitable, high-quality care in a fulfilling work environment that inspires our staff, physicians and volunteers to learn, innovate and grow.

We are proud to be recognized, year after year, as one of Greater Toronto’s Top Employers and Canada’s Best Diversity Employers.

Here you will work alongside a highly-committed and respected team that understands what it means to go beyond to meet the health care needs of our communities.


Women’s and Children’s Paediatrics and Neonatal Intensive Care Unit (NICU) Etobicoke General Hospital (EGH)

HOURS : Days

Subject to change in accordance with operational requirements)


The Clinical Services Manager is responsible for ensuring the delivery of safe, efficient and patient centered care, and will ensure the program goals and objectives are met and are aligned with the corporate strategic plan.

Working in close collaboration with the Program and Medical Leadership, the successful candidate will provide exceptional leadership to the Children’s Services at EGH within the Women’s and Children’s Program.

  • This position oversees the management of an interprofessional team focused on enhancing the patient experience; supports the day to day operations of the outpatient services;
  • provides leadership to enable application of best practices; effectively communicates and leads processes in delivering safe care;
  • leads ethically-based patient inspired and cost effective services, using an evidence-informed approach and involving appropriate stakeholders.

    In addition, this role contributes to the operational effectiveness of acute care services for Paediatrics and NICU in planning, coordinating, implementing, and evaluating innovative models of care, working in the development of the Women’s and Children’s programs across the continuum of care, and coordinating care with community partners.


  • Reports to the Director, Women’s, Children’s and Senior’s Programs
  • Collaborates with the Program Medical Director / Chief of Paediatrics
  • Works in the development of the Women’s and Children’s programs across the continuum of care.

  • Health Discipline Professional designation and Undergraduate Degree required; Relevant Masters an asset;
  • Minimum of five (5) years recent Leadership experience and clinical experience in Women’s and Children’s
  • Demonstrated ability to establish effective interpersonal relationships and collaboration with interprofessional teams and external regional partners;
  • Demonstrated effective communication, team building, problem solving and conflict resolution skills;
  • Demonstrated effective judgment and innovative change management skills;
  • Demonstrated effective planning and project management skills
  • Demonstrated ability to utilize quality, safety and risk-based frameworks to facilitate and build the use of critical thinking, priority setting and problem-solving skills across the team;
  • Knowledge of collective agreements and working experience in a unionized environment preferred;
  • Excellent written, verbal communication and documentation skills;
  • Detail oriented with excellent organization and time management skills;
  • Effective leadership skills with the proven ability to develop high performing teams;
  • Ability to manage multiple competing priorities in a fast-paced environment;
  • Excellent problem solving and change management skills;
  • Excellent oral, interpersonal, and written communication skills; and
  • Ability to travel between sites

    The Clinical Service Manager is accountable for the following :

    Leadership and Collaboration

  • D emonstrating ability and experience in five leadership domains :
  • L eads self
  • E ngages others
  • A chieves results
  • D evelops partnerships and
  • Leverage IN formation-driven and G oal-oriented processes in driving change and improvement;
  • Develops and implements the functional and strategic plans and / or initiatives for relevant areas in consultation / collaboration with the Director, physician partners and team members;
  • Defines the organizational supports and structures required for relevant areas in consultation / collaboration with the Director;
  • Monitors patient / family and staff satisfaction programs in relevant areas and organizes improvement opportunities, as appropriate;
  • Fosters an engaged workforce, seeking opportunities for improvement, staff development and support.
  • Promotes a collaborative and respectful professional practice climate and fosters an interdisciplinary approach to safe patient care and patient / family experience;
  • Hires, orients and manages staff performance as determined by human resource policies, union contracts, legislation and standards of practice;
  • Develops, monitors, controls and evaluates budgets and staffing plans in consultation and collaboration with the Director and organizational partners;
  • Consistently monitors performance, taking corrective action if and when required;
  • Develops processes for selecting, evaluating and maintaining material / equipment needed for delivering and enhancing patient care;
  • Develops and maintains effective interdepartmental relationships and participates in activities which contribute to the effective function of the relevant areas, the program and the organization.
  • Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility Ontario Disability Act (AODA).

    If you require an accommodation at any stage of the recruitment process, please notify Human Resources at human.resources

    While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.


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