Digital Learning Solutions Support
KPMG
Toronto, ON, CA
6d ago

Job Description

You’ve got big plans. We have opportunities to match, and we’re committed to empowering you to become a better you, no matter what you do.

When you join KPMG you’ll be one of over 207,000 professionals providing audit, tax, advisory and business enablement services across 153 countries.

With the support to do things differently, grow personally and professionally and bring your whole self to work, there’s no limit to the impact you can make. Let’s do this.

About KPMG International and the Global Resource Centre

KPMG is a global network of professional services firms providing Audit, Tax and Advisory services. We operate in 153 countries and territories and have 207,000 people working in member firms around the world and with FY18 revenues at more than US$28.

96 B. KPMG International, a matrix organization, works at the global level and sets strategy, ensures global consistency and provides expertise to support member firms in the achievement of their business and Employer of Choice objectives.

Many of the resources to support member firms, within KPMG International have been centralized with the Global Resource Centre (GRC) in Toronto.

The GRC provides Global Marketing & Communications, Learning & Development, Procurement, Risk, Finance and IT.

The mandate of Global L&D is to develop and execute a global learning strategy in partnership with both global and member firm leadership that builds the capabilities needed to achieve KPMG’s business strategies and priority annual business goals.

Our Global Strategic Plans require a consistent, KPMG-wide approach to building the skills and competences needed to transform our business and achieve our goals of Growth and Trust.

Global L&D will work closely with the business to identify, design / curate / develop, coordinate and deliver high quality, efficient and effective learning and performance support solutions directly aligned to KPMG’s needs and requirements.

Global L&D is responsible for developing and overseeing the execution of the L&D strategies for :

  • Global Audit, Global Tax and Global Advisory
  • Global strategic cross functional opportunities
  • We will do this by working with the business as performance consultants bringing together member firms to identify and design programs critical to support our global strategy in the most effective and cost efficient manner.

    The audience for the performance and learning solutions provided by Global L&D is very diverse and encompasses all employees of KPMG globally partners, professionals and support staff.

    Overview of the opportunity :

    The Digital Learning Solution Business Support role reports to the Senior Manager, Global L&D digital learning solutions and is responsible for supporting the Senior Manager, Global L&D digital learning solutions in developing and implementing the digital learning solutions strategy for Global L&D and KPMG.

    This position will focus on project management, gathering business requirements and assisting the Global L&D team in initial adoption of the digital solution so they become mainstream solutions with widespread usage and capabilities.

    In the analysis state this person may be involved in assisting management with research of new learning development tools and technologies and adoption activities such as communications.

    In the pilot through to post launch phases of digital solutions to the KPMG network this role is tasked with project management in a technical environment, including testing and troubleshooting with the member firm, IT and the vendor, writing documentation, processes and communication elements, communications with stakeholders and reporting activities all supporting the digital learning solutions projects.

    This role will also work with the Senior Manager, Global L&D learning solutions who supports the people and content side of implementing digital solutions such as change management or end user experience.

    What you will do :

    Drive quality : Delivers high-quality products and exceptional service that provide value and exceed client expectations

    Foster Innovation : Embraces a culture of innovation and experimentation to create value

    Build collaborative relationships : Connects with individuals, teams and organizations to build lasting, collaborative relationships

    What you bring to the role :

  • Post Secondary Degree
  • Tactical planning skills
  • Project Management in L&D and / or technology related field
  • Strong business writing skills
  • Strong client management and relationship management skills
  • Intermediate to advanced PowerPoint experience
  • Keys to your success :

    The ideal candidate is a seasoned L&D or Operations professional with a focus on business improvement in a global, complex matrix environment.

    This candidate will have proven experience working with digital tools and assisting others in their effective use.

  • Ability to manage competing deliverables
  • L&D technology platforms and tools
  • Software and technology testing
  • Business partnership and relationship management
  • Familiarity with SSO and user verification
  • Good business acumen
  • Experience with any data and analytics platform an asset
  • Experience managing 1st and 2nd line technical support requests
  • Experience or knowledge of mobile technology in a secure corporate environment (InTune and / or MobileIron)
  • Accountabilities :

    Business Operations & Continuous Improvement

  • Supports initial implementations of new Digital Learning Solutions for Global L&D (e.g. LRS)
  • Supports implementations of existing Digital Learning Solutions for Global L&D (e.g. Degreed)
  • Manages communications and documentation for Global L&D Digital learning solutions team
  • Maintains the digital learning solutions roadmap and associated materials
  • Supports the Senior Manager, Global L&D Digital learning solutions on proof of concept / pilot projects for new technology platforms / tools
  • Collaborate with Global People / L&D PMO on project management of the digital learning solution project
  • Potentially performs research and evaluation of new digital learning solutions projects for Global L&D
  • Financial Management Support

  • Prepare, monitor, and supports project budgets for new technology projects
  • Relationship Management

    Team and Professional Leadership

  • Leading cross-functional projects on behalf of the Senior Manager Global L&D Digital learning solutions
  • about where a career at KPMG can take you.

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