Technical Bilingual (French/English) Customer Service Representative
PBS Systems
Milton, Ontario, Canada
5d ago

The Role :

PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team to support the PBS Install Services Team.

As a Technical Bilingual (French / English) Customer Service Representative, you will provide top quality knowledge and expertise in both official languages, to our clients who contact our call center for issues or services providing immediate solutions and services or escalating if necessary, to other departments.

The Technical Bilingual (French / English) Customer Service Representative is responsible for handling trouble shooting, documenting issues, training customers, and following up on incidents relating to our software / services and performing implementations.

Job Responsibilities :

  • Technical Bilingual Customer Service Representative support keeps French and English users informed about their escalations / incident’s status at agreed intervals
  • Work on project teams to support other departments and install needs
  • Monitor and respond to Helpdesk Tickets for our clients
  • Escalate critical issues to other tiers or managers, as needed
  • Willingness to commitment to an ongoing system of education and cross-training
  • Travel required
  • Qualifications :

  • Excellent communication skills in both French and English
  • Previous experience in a call centre environment is a must
  • Previous customer service or dealership experience will be considered an asset
  • High School Diploma required, relevant certification or post-secondary diploma preferred
  • Strong understanding of Windows 7 / 8 / 10 Operating Systems and Windows 2008 / 2012 Servers
  • Previous experience working with Networks (TCP / IP), Basic LAN / WAN knowledge
  • CompTIA A+ and Network +
  • Excellent customer service skills
  • Problem solving and trouble shooting skills
  • Strong documentation abilities
  • Effective time management and organization
  • Thorough understanding of PC hardware and software as well as Microsoft Products
  • Strong base knowledge of industry standard business applications
  • What we offer :

  • Exciting work environment and product
  • Full technical support and training
  • Full time permanent role
  • Competitive base salary ($48,000k / yr. - 53,000k / yr.)
  • Benefits and incentives
  • Growth opportunities
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