SERCO is offering a $250 dollar sign-on bonus for this position!
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc.
you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc.
Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process.
Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports.
Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills.
We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.
Purpose of the Job :
Primary Duties and Responsibilities :
assesses foreign licence eligibility, translations, and letters of authentication from other countries.
SERCO is offering $250 dollars sign-on bonus!!!
To be successful in this role, you must have :
Intermediate-level computer skills in Microsoft Office are required.Touch-typing and data entry.Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and existing vehicles up to 30 times per shift.
Must pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check
In addition :
Employee hours vary based on customer demand and location’s operating hours.
This position may require extended shift hours and possibly Saturday hours (depending on location) during certain periods of the year when Drive Test Centre volume is higher.
This position requires the attendance of a formal training session, which includes classroom instruction with experienced and qualified trainers and on-the-job shadowing at a Drive Test Centre facilitated by a coach.
If you are unsuccessful at any stage of the training, your employment will end effective immediately.
If you are interested in supporting and working with our Customer Service professionals and a passionate Serco team- then submit your application now for immediate consideration.
It only takes a few minutes and could change your career!
We thank all applicants for their interest. However, only candidates selected for an interview will be contacted.
Serco Canada Inc. an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes.
Consistent with our Values, Serco Canada is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination.
Serco Canada will provide accommodation for applicants in all aspects of the hiring process. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.