The Director, Retail Strategic Relationship Manager within the National Accounts team is responsible for maintaining and growing revenue as well as exceeding transaction goals with assigned Retail clients directly and through team members (as applicable).
This position owns the outcome of creating and delivering the highest levels of client satisfaction. In addition to creating and increasing customer loyalty, the successful candidate will be accountable for achieving goals (both as an individual and through his / her team, as applicable) relating to a portfolio of our largest and most strategic Retail relationships.
The individual should be capable of driving the expansion and quality operational delivery for National Accounts across Cardtronics’ full suite of retailer, financial institution, and network solutions.
The Director, Retail Strategic Relationship Manager will be dedicated to a portfolio of customers that generate significant revenue and transaction growth for the company.
These accounts require a proactive, high energy, and driven leader with experience in executing on complex strategies and tactics.
The Director RM will play an active role in ensuring that the highest levels of client satisfaction are delivered by Cardtronics while also consistently driving revenue and expansion opportunities.
This role will need to work through and with others in the company that provide the day-to-day management of the client relationship, implementation and product management activities.
The successful candidate will be required to regularly conduct business in person at the customer's locations and Cardtronics’ Toronto, Houston TX, and Frisco TX offices.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manage the customer relationship at the stakeholder level as well as driving engagement at customer senior executive levels.
Develop a strategic multi-year roadmap and plan for growing revenues and obtaining contract renewal; manage the renewal negotiation process.
Actively seeks business influencers within assigned accounts and expands the company’s reach into marketing, merchandising, store operations, and other critical functional areas
Brief Cardtronics CEO and Executive Leadership on customer relationship status and issues and advise on paths of resolution
Develop and maintain high levels of customer satisfaction.
Proactively communicates new products, sales strategies, marketing collateral, and best practices.
Identify and close opportunities for new business growth within the selected set of Retail National Accounts.
Conduct regular business reviews, in-depth proposals on new opportunities, etc.
Formulates marketing strategies and provides tactical solutions to achieve customer objectives; Responds positively to changing circumstances and seeks alternative way of achieving goals if necessary
Provide proactive consultation to customers on industry trends, competitive marketplace, relevant regulatory and compliance activity, etc.
Manage both remote and on-site team members effectively, as applicable.
Perform other duties as assigned.
ADP Self Service
ZoomInfo (or similar contact and lead generation platforms)
Internal operational and analytical platforms
Initially none, but potential for future team leader responsibilities
EDUCATION, EXPERIENCE, & QUALIFICATIONS
Strong ability to control the conversation with a customer and get the customer to act.
Four-year university degree, preferably with a Business Administration or Economics major; advanced certification / degree programs in Strategy, Sales Management, and / or Executive Leadership preferred.
8+ years’ experience in Fortune 1000 sales and relationship management; additional experience in payment processing or financial technology industries is preferred.
Minimum of 5 years B2B2C or B2B sales management and operational support.
Proven track record of managing large, complex accounts and building / nurturing effective C-suite relationships.
Proven track record of assuming larger and additional customer-facing responsibilities
Ability to understand complex and multi-function sales cycles from start to finish.
Must possess the energy, determination, and service attitude to translate daily customer interaction and requirements into revenue opportunities
Must have demonstrated success in a goal-carrying environment, with ability to develop and manage an opportunity funnel and proactively execute necessary actions to deliver against assigned goals.
Exceptional interpersonal and written / verbal communication skills, with proven ability to establish effective working relationships across multiple levels and multiple functions within both client and Company organizations, up to and including C-level.
Proven ability to deliver meaningful and insightful presentations to any audience.
Excellent organizational, analytical, and creative problem solving skills, with strong attention to detail and follow-up.
Ability and desire to be collaborative and supportive across our One Team environment; demonstrated ability to effectively navigate a matrixed functional environment.
Must be able to simultaneously manage multiple projects and initiatives.
High-energy, results-oriented individual with ability to function effectively and independently with a minimum of supervision.
Ability to operate with resilience and courage in a challenging and ever-changing environment.