As a Success Manager for the Existing Enterprise Division, you will be given a roster of our largest Partners to build relationships with and support in a variety of ways.
This may include : weekly calls, marketing automation campaigns (including bulk uploads), conducting training (product and sales), and proactively communicating with the partner on bugs, future projects, and platform updates that affect them directly.
Providing exceptional service and training for assigned partners.
Own NPS for our Divisions. Regularly send out requests for scores and additional surveys from our partners.
Monitoring UserVoice for Enterprise Partner requests
Maintaining product knowledge and awareness of developments (being able to brief partners as necessary)
Assist with the ongoing platform and product training of our internal Partner Development Managers
Coordinating feedback from partners on product development suggestions
Work with team to come up with plans and initiatives that will drive partner success and help Vendasta reach our revenue goals.
Build a proactive outbound cadence with your partners
High standards of performance for self; assuming responsibility and accountability for success by self-imposed standards of excellence.
Proper phone etiquette and the ability to speak and write clearly and accurately
Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict.
Organized and attentive to detail This position requires detail-oriented work, and with the high volume of work that we have, organization is essential.
Makes customers and their needs a primary focus of ones actions; developing and sustaining productive customer relationships.
Ability to read between the lines - know how to answer the questions not being asked and identify opportunities for upsell