Bilingual Collections Officer
John Hancock
Waterloo, ON, US
5d ago
source : Happy Monday

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

We are looking for a Bilingual Collections Officer to complete our team. We are growing as a Bank and we are looking for someone to grow with us! Our team assists client's in their current financial situation on getting their accounts back on track while ensuring that the client still has a great banking experience.

It's Banking the way it should be. At Manulife Bank, we believe that banking products are an integral part of every Canadian's financial plan and we want to assist them with becoming debt free sooner.

As one of Canada's youngest banks, we are growing at an unprecedented rate and need people with the skills, energy and drive to keep the momentum going.

Locations : Halifax, Waterloo or Montreal - this can be 100% Work from Home Opportunity

Your responsibilities would include :

  • Own the full collection process of delinquent and / or past due payments up to loan / account being brought current and / or written off, on the following products;
  • Loans
  • Lines of credit
  • Bank accounts
  • Mortgages - line of credit and conventional - up to 50 days past due
  • Manage and resolve more complex delinquent account in a timely and accurate manner
  • Ensure payments and adjustments are processed accurately and within company policies
  • Manage incoming correspondence received from clients and determine action required or next steps
  • Review, investigate and analyze accounts to determine the client's ability to repay the debt
  • Negotiate payment arrangements / solutions within credit policy guidelines and adhering to policies and procedures
  • Maintain account records regarding the financial status of the customer and the status of the collections efforts
  • Escalate legal or third-party notices where the Bank's security is at risk, including property tax arrears, tax sales and insurance cancellation notices
  • Manage the balance between customer expectation and reputational risk of highly sensitive situations and disgruntled, irate clients
  • Ensure client privacy and confidentiality are maintained and that processes align with Bank and Compliance policies and practices
  • Review and recommend solutions for escalated client complaints
  • We're looking for a passionate, motivated, fully Bilingual individual with 3-5 years collections (or equivalent Banking) experience to join our team.

    As well, experience with any, or all, of the following is a plus :

  • Strong / advanced competency in the Microsoft Office Suite
  • Comprehensive understanding of Manulife Bank products and services
  • Strong team player with the ability to coach others in a team environment
  • Organized and adaptable to change
  • Strong communication skills, both written and verbal
  • Communicate with sometimes disgruntled and / or irate customers and / or advisors
  • Knowledge of laws, rules and regulations governing collection functions in various provinces
  • Strong analytical, interpretive and judgment skills and problem-solving capabilities
  • Results oriented. Proactively seeks solutions and takes initiative
  • What about the Perks?

    Manulife has lost of perks including but not limited to :

  • Competitive compensation
  • Business casual dress code which includes jeans
  • An abundance of career paths and opportunities to advance
  • Flexible work environment with flex hours and work from home arrangements
  • Retirement Saves Accounts including a pension, RRSP and TFSA
  • Manulife Share Ownership Program
  • Customizable benefit package which includes health, dental vision and mental health expenses
  • If you are ready to unleash your potential, it's time to start your career with Manulife / John Hancock.

    About Manulife

    Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

    We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.

    At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers.

    As of June 30, 2019, we had over $1.1 trillion (US$877 billion) in assets under management and administration, and in the previous 12 months we made $29.

    4 billion in payments to our customers. Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years.

    With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

    Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

    We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground.

    It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation.

    Information received regarding the accommodation needs of applicants will be addressed confidentially.

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