Find similar jobs Return to Career Search Department name : Information Technology Business unit : TOPS Position ID : J0220-1197 Company : Shaw Cablesystems Category : Information Technology Work Location : Calgary, Alberta, Canada Employment Type : Full-time Position ID : J0220-1197
A little about us
At Shaw, we’re proud to be leaders in a movement that brings Canadians the connectivity they need to fuel their lives. We’re making bold moves to connect Canadians and we’re always on the lookout for go-getters that are committed to disrupting the status quo.
Does that sound like you? We’d love to meet you.
We have an exciting permanent full time opportunity for a Technical Lead based out of our Calgary office. Reporting to the Team Lead, Service Management Infrastructure, this role will be instrumental in the implementation and development of Shaw's Configuration Management Database (CMDB).
A typical day
Provide focus and leadership to the Configuration Management space
Enact system audit practices and conduct audits to ensure data integrity
Reconcile the CMDB when exceptions are noted between CMDB, discovery, and other authoritative data sources that feed the CMDB
Develop and enforce CMDB data governance policies
Act as a stakeholder supporting key CMDB tasks
Recommend robust configuration management procedures and standards for using the ServiceNow CMDB
Liaise and work with internal and external partners whenever necessary
Keeps up to date on technology in the industry
Implement and maintain a scalable and performant CMDB within the ServiceNow environment
Accountable for training and mentoring the organization in utilizing the CMDB
Act as a data steward and custodian supporting the CMDB voice of authority
Your skills / experience
Bachelor’s degree or equivalent post-secondary education in Computer Science
3 or more years of industry experience with CMDB systems, a focus in ServiceNow is preferred.
Experience in both hardware and software asset and configuration management as well as knowledge of IT Service Management processes
Experience using agile and / or lean methodologies
Strong understanding of database technologies and normalization best practices
Ability to prioritize and manage work on critical project timelines in a fast-paced environment
Excellent English written and verbal communication skills
Excellent interpersonal, analytical problem solving, and technical writing skills are required
Highly motivated, energetic, reliable, and goal oriented
Must be a team player
A positive can-do attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy, and sincerity
Ability to function in a rapid paced dynamic environment
This position requires the successful completion of a criminal background check.
This posting will close February 28, 2020
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