Manager, Business Banking & Lease Credit Support
Westminster Savings
Surrey, British Columbia, Canada
4d ago

There’s never been a more exciting time to join our team.

That’s because in January 2020, Prospera Credit Union and Westminster Savings completed the largest merger in Canadian credit union history.

The merged credit union, called Prospera Credit Union, is Canada’s sixth largest, with more than $9 billion in assets under management, over 120,000 members, and full-service branch locations across the lower mainland and the Okanagan.

We’re excited for the opportunities this merger brings to our members, employees, and communities. If this sounds like something you want to be a part of, apply today!

We are currently seeking a Manager, Business Banking & Lease Credit Support to join our Credit Support & Recovery team. The Manager is responsible for providing leadership and direction to a team of collections specialists.

  • Under their management, guidance will be given for collection activities for the delinquent and non-performing lease and loan portfolios of WS Leasing, Mercado Capital Corporation;
  • and the Commercial Services Division (including Small Business).

    What you’ll do : People Leadership

    People Leadership

  • Manages the staffing requirements for the Credit Support and Recovery department, hires, trains, coaches, measures performance, disciplines, and terminates as required.
  • Sets and communicates annual goals and objectives in conjunction with Director, Credit Support and Recovery.
  • Provides leadership and leads by example in regard to the organization’s vision and values.
  • Engages staff in decision-making and progression of the Strategic Plan wherever possible.
  • Facilitates regular meetings with employees for communication, employee development, or motivational purposes.
  • Supports and communicates corporate change initiatives to employees in a positive fashion.
  • Shares issues and solutions and coaches employees on how to handle unusual situations to assist with employee development.
  • Shares issues and solutions with pier managers and, where appropriate, staff in other departments.
  • Provides non-monetary rewards and recognition to employees throughout the year.
  • Maintains confidentiality of employee performance, issues and information.
  • Delinquency Control

  • Manages the portfolio of delinquent and non-performing loans and lease accounts including asset inventory management and remarketing.
  • Controls delinquency, default and write off ratios within budget.
  • Manages all collection and legal actions to maximize recoveries.
  • Develops and ensures adherence to a structured day to day collection processes.
  • Conducts weekly meetings with employees to review status of all delinquent, non-performing and write-off recovery accounts.
  • Coaches employees on effective collection techniques, realization actions, legal remedies and turnaround management strategies.
  • Exercises authority, where delegated, to enforce security or engage and instruct legal counsel when legal action is required.
  • Engages appropriate professional insolvency practitioners as necessary in the course of enforcing real and personal property security interests.
  • Manages the prompt exchange of information with insolvency professionals to ensure timely enforcement of security and recovery of realization proceeds.
  • Manages insurance claims and related negotiations or legal actions.
  • Asset Inventory Management & Remarketing

  • Establishes and maintains efficient and effective systems and procedures for management of asset inventories including end of term and defaulted lease inventory, real estate and chattels.
  • Ensures all legal notices are properly served and lapse dates are monitored for necessary arrangements for inspection or condition reports and repairs are handled cost effectively;
  • Ensures distribution of complete marketing information relating to assets for sale.
  • Ensures the placement and movement of assets to enhance resale value is managed effectively.
  • Manages vendor / broker relationships for assets listed for sale.
  • Negotiates competitive terms and conditions with insolvency practitioners, dealers, brokers and vendors.
  • Manages the negotiation of assets for sale and within delegated limits, accepts or declines offers to purchase and refers qualified applicants for lease / loan financing.
  • Ensures all sales are commercially reasonable and documented accordingly.
  • Management of Recovery of Bad Debt & Deficiency on Sale of Assets

  • Supervises internal collection action and engages 3rd party collection agents when cost effective.
  • Engages legal counsel as necessary to serve formal demands and statutory notices before and after seizure and sale.
  • Ensures action plans for realization, remarketing and recovery are up to date and effective.
  • Engages counsel, under delegated authority, to pursue legal actions where cost effective.
  • Represents (or delegates representation to responsible Senior Credit Support Officers) when necessary to attend discovery meetings, court appearances or settlement conferences.
  • Manages actions in Small Claims Court and Supreme Court as necessary.
  • Reports

  • Prepares accurate and timely reports on a regular basis to senior management.
  • Develops and maintains effective processes, systems and procedures for collection activities.
  • Identifies and discusses potential losses or problems that may result in future write-offs with senior management.
  • Prepares Write-off Recommendations for authorization by senior management.
  • Provides information, explanations and accurate reports as required from time to time by senior management and internal / external auditors.
  • Communicates collection experience and trends to sales, credit, and administration staff to mitigate credit risk.
  • Informs credit officers of known high risk customers.
  • What you bring : Experience


    5 years’ experience in progressively more senior credit and collection positions with a minimum of 2 years management experience in a commercial credit and collections role with experience in cars, light trucks, heavy equipment and real estate for consumer, commercial and fleet applications.

    Related Skills

  • Demonstrated ability to analyze business financial statements and identify business insolvency problems / solutions.
  • Expert knowledge of vehicle and equipment marketing.
  • Expert knowledge of consumer and commercial insolvency law including federal and provincial legislation, particularly consumer protection legislation, provincial PPSA and federal insolvency legislation, both the BIA and CCAA.
  • Excellent organizational and time management skills with an emphasis on detail.
  • Superior interpersonal and communications skills with the ability to interact both verbally and in writing with a wide variety of people.
  • Proven ability to coach and develop staff to achieve their individual objectives.
  • Ability to meet deadlines and work under pressure.
  • Sound judgement / decision-making skills.
  • Working knowledge and comfort level with computer software programs i.e. Word, Excel, Outlook, PowerPoint, Lease Complete, and Credit Union Banking Systems.
  • What’s in it for you?

    Inclusive, equitable and accessible workplace : All team members are valued, respected and heard. We learn from each other’s differences, gaining strength through our people and our perspectives.

    Career Advancement! We are committed to our employee’s growth and development and we want to see you soar. There are several career pathing options this position leads to, let us be your springboard.

    Fun & Camaraderie. We care deeply about our members and our employees and we want the hours you spend with us to be fun, rewarding and sometimes lighthearted.

    We like to work hard, play hard, have fun and be there for each other.

    Flexibility! This opportunity includes flexible work arrangements. Whether you work from head office, a branch, your home office or a coffee shop, we want your best work no matter where that is!

    Show me the money! We offer a competitive salary, a personalized benefits program and a generous defined pension plan.

    Community Focused. We care about we live, work and play in. We participate in many community minded activities throughout the year.

    Grow your dream with us! Be part of happening now at Prospera. If you are attracted to a community-based, purpose-driven organization, then join us today.

    This single opportunity is posted on both legacy organization websites. Please apply on one site.

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