Director, Channel Support
President's Choice Financial
Toronto, CA
8d ago

25 York Street, Toronto, Ontario, M5J 2V5

President’s Choice Bank is a wholly-owned subsidiary of Loblaw Companies Limited (LCL) and was established to promote President’s Choice Financial services offered by strategic partners in all regions of Canada.

PCF has grown to over 3 million customers earning millions in better interest rates, free groceries and other rewards. It operates in the following segments :

  • Mastercard : The President’s Choice Financial MasterCard is offered and operated by President’s Choice Bank.
  • Insurance : Home and auto insurance are offered through affiliates and relationships with several insurance companies.
  • PC Services, which includes PC Financial Insurance, PC Mobile, The Mobile Shop, Prepaid Cell Phones Express and gift card businesses, is a new business in growth mode.
  • PC Optimum : All PCF customers have the opportunity to earn PC Optimum Points that can be redeemed in a LCL and SDM stores.
  • Loblaws Inc. is a wholly-owned subsidiary of Loblaw Companies Limited (LCL). LCL is Canada’s largest food distributor and has expanded into certain non-

    food categories, with operations across the country. LCL concentrates on food retailing with the objective of providing consumers with the best in one-

    stop shopping for everyday household needs.

    PCF is an important business unit within LCL that manages and develops the products and service programs in order to improve the customer experience, maximize value, and provide a platform to enhance customer insights and relationships.

    PCF’s vision is to provide superior value financial products to consumers.

    Reporting to the VP, Operations and Channel Support, the is responsible for providing leadership and strategy for sales enablement of all in-

    store PC Bank teams. This role will be responsible for creating a team that oversees learning and development, operations tools and processes, communication, and compliance adherence of employees.

    What You'll Do :

  • The overall channel support strategy that encompasses training, compliance, operations, and communications. Structure and stand up the team and design and develop the role requirements
  • Collaborate with Sales, HR, Marketing, Compliance, and Product teams to identify training needs, support content development and plan delivery to a national sales force
  • Training strategy to include oversight of training methodology, platform, content, design, and delivery. Create a train-
  • the-trainer model to support new hires and ongoing training

  • Compliance strategy involves oversight of defining compliance controls, issue management, designing and execution of internal mystery shops and audits and working with 3rd party vendors
  • Co-chair weekly fraud, sales and operations department meeting on incident reports
  • Responsible for overall operations of channel support including help and support team, sales performance reporting and trend analysis, comprehensive understanding of sales plan and KPIs.
  • Develop strategic sales enablement and support tools and to drive efficiencies, sales growth, and employee competencies

  • Oversee communication strategy that involves effective communication content and delivery through Knowledge Management System, conference planning, and employee engagement initiatives.
  • Preparing business cases for any vendor selection related to learning and development. Defining the learning requirements in partnership with the business
  • Overall P&L accountability for department
  • Overall support for the entire sales organization
  • Leadership and coaching of diverse team, establishing measurable individual and team objectives that are aligned with business and organizational goals
  • What You'll Need :

  • Post- secondary education in Business degree is required, and an advanced degree is beneficial.
  • 5+ years of senior management experience, within the financial, retail sales or related industry with a demonstrated ability to build, coach, lead and mentor diverse teams
  • Proven ability to lead teams, using direct and indirect leadership and influencing strategies
  • Proven ability to collaborate on development of strategic plans, then take ownership of strategy into tactical plans and oversee end-to-end execution
  • Excellent communication and influencing skills, as well as demonstrated tenacity and persistence, with the ability to communicate effectively at all levels of the organization
  • Proven ability to negotiate successful outcomes for the business
  • Strong interpersonal and relationship building skills
  • Come and join a winning team who demonstrates innovation, energy, creativity and vision. We recognize the importance of a diverse workforce and we therefor encourage applications from Aboriginal Peoples, women, members of a visible minority and persons with a disability.

    We thank all applicants for their interest, however, only those selected for an interview will be contacted.

    Number of Openings :

    PC Financial recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization.

    Accommodation is available upon request for applicants and colleagues with disabilities.

    In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct it reinforces what our customers and stakeholders expect of us.

    Please Note : If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

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