Administrative Team Lead
CBI Health
London, Ontario, CAN
6d ago

Take an inside look at what you’ll do each day

  • Successfully establish and execute plans to ensure effective operational and financial controls for optimal cash management
  • Use available resources (reports, tracking tools) to identify gaps in operational execution, while working closely with the Clinic Manager and administrative staff to action process improvements
  • Contribute to a high-performance culture by leading by example, drawing / retaining top administrative talent and implementing effective on-boarding, performance management and mentoring practices
  • Ensure all administrative team members clearly understand their roles and receive the technical skills training required to meet or exceed expectations
  • Provide regular feedback to administrative staff, allowing them to learn and grow while maintaining CBI’s high standards for service delivery
  • Support the Clinic Manager in engagement initiatives, including town halls, advisory committees and action plans based on Engagement Survey results
  • Ensure resources are aligned with the organizational structure and meet business needs
  • Manage information and reporting to facilitate sound decision-making regarding revenue, throughput, cash management, schedule management and the marketplace (referral trends, client engagement)
  • Analyze monthly, quarterly and annual trend data with the Clinic Manager to leverage strengths, facilitate priority management, identify areas for improvement
  • What you need to be successful

  • A track record of successful experience in administration
  • Impeccable customer service and a client first attitude
  • Strong interpersonal, teamwork and team-building abilities
  • Excellent self-management, planning, scheduling and organizational skills
  • A commitment to organizational and operational efficiency with an innate desire to help others
  • The ability to use objectivity and follow policy
  • All team members are required to be fully vaccinated against COVID-19 and provide proof of vaccination upon hire or provide a valid medical exemption
  • What CBI Health offers you

  • Continuous learning and skills development, including management opportunities
  • Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
  • Flexible hours, which allow work-life balance and focus on quality of life
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