Bilingual Customer Service Representative
Adecco
Toronto, Ontario
4d ago

Adecco is currently hiring a Customer Services Representative bilingual in English and French for one of our biggest banking clients.

The Bilingual CSR is accountable to manage all customer service inquiries from managing general agencies (MGAs), brokers and policyholders to support the individual operations business of our client’s Life Assurance.

Customer service inquires may be received from phone, e-mail and written mail. This role is meant to start as soon as possible, it is a one (1) year contract and the pay rate is $21.

61 / hour + 4% vacation. As a Bilingual CSR you would be working at our client’s location within Toronto, On from Monday to Friday between 8 : 30 am until 5 : 00 pm.

RESPONSIBILITIES INCLUDE (but are not limited to) :

  • Provide accurate and professional service to MGAs, brokers and policyholders by telephone, mail or e-mail including, but not limited to, the following activities :
  • Answering client / broker inquiries & provide accurate information about the bank’s Life Assurance products and Run in-force illustrations.
  • Requesting information from internal departments to ensure the accurate and timely production of related information for policyholders / brokers.
  • Responding to policy information requests from beneficiaries, families of policyholders, funeral directors, government agencies, lawyers and follow established protocols.
  • Managing time sensitive financial transactions which requires understanding of market timing and the impact of backdating
  • Responding to and resolving client issues and escalating, if required and Process client service requests according to established guidelines
  • Follow established procedures in all communications with clients by phone, e-mail or written to ensure that compliance requirements are met for all scenarios;
  • Create and maintain computer records on all systems to ensure accuracy of client information

    Qualifications include :

  • Bilingual English and French
  • 3 - 5 years insurance industry experience in a customer service role
  • LOMA 1 and 2 designation mandatory, working towards ACS. In-depth knowledge about products, process, policies and practices
  • Working understanding of policy contract wording & interpretation
  • Familiar with compliance and anti-money laundering requirements
  • Working knowledge of INGENIUM / CAPSIL
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