Citizen Services Officer/ Passport Officer (Inventory)
Health Canada
Amos (Québec)
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Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact below to request specialized accommodation.

All information received in relation to accommodation will be kept confidential.

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies.

As positions become available, applicants who meet the qualifications may be contacted for further assessment.

AMENDED PROCESS Please note that this selection process is an amendment to the cancelled process 2019-CSD-EA-QUE-11040 (Citizen Services Officer / Passport Officer (Inventory)).

If you have submitted your application for the process 2019-CSD-EA-QUE-11040, be aware that your application has not been retained due to the cancellation.

We ask that you please apply again on the process 2019-CSD-EA-QUE-11040-1 to be considered.

This process is being carried out in conjunction with selection processes number 2018-CSD-EA-QUE-21954 et 2018-CSD-EA-QUE-

12157. For all of the common qualifications, the same assessment tools will be used. Should you apply on more than one process, you will be assessed for all common qualifications with the same assessment tools that will be applied towards the processes mentioned above.

A separate pool of qualified candidates will be established for each process. Please note that the area of selection, the experience and assets might be different from one process to another, so it’s important to demonstrate how you meet the criteria that may be used for pre-

screening for each process for which you would like to apply.

It is important to read this advertisement before submitting your application, especially the Other information at the end.

This advertisement is for multiple locations. Please ONLY apply for the work locations you are willing and able to work from.

Only under exceptional circumstances as determined by the selection board will other locations be considered for employment.

Qualified candidates that are selected for a specific location will be offered a position in that location ONLY. Candidates who decline offers twice will be eliminated from the process.

By expressing an interest in a position in a particular location, the applicant acknowledges the requirement for relocation (where applicable and at their expenses).

A first assessment activity could take place in April 2019.

Work environment

Why work for a company when you can work for all Canadians?

At Employment and Social Development Canada (ESDC), we work to improve the standard of living and quality of life of Canadians by promoting an inclusive workforce that is highly mobile, skilled, efficient and effective.

ESDC is committed to creating a positive and dynamic workplace that supports employees' career development goals and allows them to use their ideas to influence change and help bring the organization to higher levels of excellence.

The Career :

A career as a Citizen Service / Passport Officer presents an exciting and challenging opportunity to be a leader in delivery of service and the ability to use your excellent client service skills to make a difference in the lives of Canadians.

Using your proven problem solving and information gathering skills to review applications and documents, conducting fact-

finding and analyzing missing information and discrepancies, you will help clients understand program-specific legislation, procedures and the processes required to receive efficient services.

You will participate as a member of a team that supports developing ideas and providing feedback to ensure continuous improvement and service excellence to the public.

The Environment :

ESDC- Service Canada understands the importance of finding a mutual fit. Our work has the added challenge of production and quality targets in a fast paced environment to encourage our success while maintaining service standards.

Finally, it is an open and vibrant workplace of like-minded people that welcomes collaboration and support among employees.

The Benefits :

A career with Service Canada offers a comprehensive benefits package to promote healthy and engaged employees. Benefits include : vacation leave, pension, health and dental benefits and support from Management Teams who encourage training and career advancement.

Service Canada is a large, yet connected organization of people dedicated to service excellence and improving service delivery by constantly adapting and evolving to changes in technology, procedures and legislation.

Intent of the process

A pool of partially qualified candidates will be created to staff temporary vacant positions (term, acting, assignment and secondment) as well as permanent vacant positions (indeterminate, deployment) with various language requirements.

This process may be used to staff identical and / or similar positions with various linguistic profiles within Service Canada, Quebec Region Amos, Campbell's Bay, Chibougamau, Chisasibi, Gatineau, La Sarre, Maniwaki, Mistissini, Mont-

Laurier, Rouyn-Noranda, Sainte-Agathe-des-Monts, Sainte-Thérèse, Saint-Eustache, Saint-Jérôme, Senneterre, Val d'Or, Ville-Marie

Positions to be filled : Number to be determined

Information you must provide

Your résumé.

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