Self-Service Deployment Support Specialist (Operations Business Process Specialist)

Liberty Energy And Water

Mont-Laurier, Quebec, CA

4d ago

Purpose

The Self-Service Deployment Support Specialist plays a key role in the discovery, design, build, test and deployment of the Customer Services Processes and Integrations (people, process, technology) to support Release 3 Customer Foundations.

The core technology is SAP and Smart Energy Water however there are other vendors such as Opentext, Kubra, Fiserv, Genesys and in-house tools that will be implemented.

The Self-Service Specialist is involved in understanding and supporting business processes that support end to end meter to cash activities.

The role requires a self-motivated individual with previous Self Service experience, demonstrated attention to detail and a commitment accuracy.

The activities can be intense at times and may require travel.

Accountabilities

Assist with solution discovery, business needs analysis, conceptual design, planning and scoping, cost and benefit analysis.

Provide business process expertise

Assist with requirements definition, solution design and validation, assessing best practices, solution documentation

Engage with third-parties to understand solutions, requirements and integration efforts

Actively participate in issue resolution when Global Design is no applicable

Assist with the review of configuration and unite testing

Assist with and review solution documentation

Support data migration activities

Create test case material and conduct test activities

Review training materials and support training activities including assisting in documenting policies, procedures, job aids and training modules

Support all change management efforts and act as change agents for the program by demonstrating positive, visible support of the program and its objectives.

Communicate with key stakeholders

Assist with the deployment (go-live, move to production environment) of the capabilities

Provide post go-live support (Hypercare)

Participate in the transition to Production Support

Assist with the design, build, test and deployment of reporting capabilities

Use approved Change Management procedures to request approval for solution changes including data fixes, code changes and configuration updates

Act as a point of escalation and decision making for Self Service processes

Other duties as assigned

Education and Experience

Specialist in Self-Service functional area (5+ years of experience)

Experience of handling large amounts of data within Utilities environment, ability to deliver to targets, concern for accuracy, experience of process reengineering work, system test or UAT experience, quality focused.

Advanced requirement gathering, critical thinking and problem solving

High levels of initiative, creativity, independent judgment and decision making

Ability to network and collaborate cross-functionally; demonstrated commitment to teamwork and partnerships

Ability to prioritize assignments / projects and multi-task within restricted time constraints

Ability to influence people that don’t report to them

Knowledge of SAP, Smart Energy Water, OpenText, Lexis Nexis, Genesis, Kubra, Fiserv, ALM and Azure Development Ops an asset

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions.

Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America.

And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our Think Global, Act Local business model.

What we offer Company funded Pension program 401k with Company match Full insurance benefits (health / dental / vision / life) Collaborative environment with a genuine flexible working policy Share purchase / match plan Defined Contribution savings plan Top Talent Program Volunteer paid days off Employee Assistance Program Achievement fund Free parking, including free electrical charging

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