Specialist, Retail Specialty Support
Shoppers Drug Mart
1685 Tech Ave, Mississauga, ON
6d ago

1685 Tech Ave, Mississauga, ONApplyReferred applicants should not apply directly to this role. All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Location : 1685 Tech Ave, Mississauga, Ontario, L4W 0A7Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support.

Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.

Why this role is important?COVID-19 is a serious condition and has had a devastating impact on Canadians and others across the globe.

As a leading Health and Wellness provider for millions of Canadians, our goal is to help all Canadians "Live Life Well".

In support of this goal, we have adopted a COVID-19 Vaccination Policy to protect the health and well-being of our employees as we continue our phased approach of office reopening.

Employees will be required either to be fully vaccinated or undergo regular COVID-19 Rapid Antigen Screening in order to access the workplace.

Shoppers Drug Mart Specialty Health Network supports our retail stores to provide the best patient care to patients who require specialty drugs.

We provide patient support programs for specialty drug therapies, providing physicians with resources to manage their patients, facilitating reimbursement, and enhancing patient compliance.

We deliver superior customer service to patients, healthcare providers and pharmaceutical manufacturers to improve healthcare outcomes for all stakeholders.

We are hiring a Specialist, Retail Specialty SupportReporting to the Supervisor, Retail Specialty Support, you will be responsible for ensuring support calls and emails through the Injection-Administration Programs are managed effectively and timely on a day-to-day basis.

You must be able to work effectively, with deadlines and changing customer demands. As the position deals with highly sensitive information, you are expected to act in a diplomatic professional manner, and maintain patient confidentiality, as per Shoppers Drug Mart policy and legal requirements.

Please note this is a - 12 month contract What You’ll Do : Work closely with Pharmacy team members and manufacturer programs to provide Retail Pharmacy SupportConduct outbound calls to pharmacies and receive inbound calls from pharmacy staff to support mutual patientsDocument all store support and cross-functional interactions within the Customer Relationship Management toolManage escalations with internal staff members via emailOffer support to Shoppers Drug Mart / Pharmaprix relating to injection-administration at a Specialty Centre of Excellence locationCoordinate with external partners to effectively facilitate the dispensing of prescriptions at all retail pharmacies.

Provide retail support to all pharmacy staff for procurement, reimbursement and processing of claims related to specialty medications.

Flexibility to work rotating shifts between the hours of 8AM to 8PM (EST)What You'll Need : College or University degree in a related fieldExperience in the pharmacy, healthcare or reimbursement industry (2 to 3 years minimum)A team player with the desire to provide superior store supportExcellent communication skills, verbal and writtenStrong computer skills in a Windows environment using MS Office (Excel, Word, Outlook)Pharmacy Assistant or Technician with AssystRx, HealthWATCH, New HealthWATCH, and / or Kroll experience is an assetExperience with a Customer Relationship Management tool, such as Patient Connect Platform and Salesforce is an assetFluency in French considered an assetWhy work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.

Benefit from a purchase discount program, competitive pay and online learning through SDMU.Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed : At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type : Full timeType of Role : Temporary (Fixed Term)Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength.

We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization.

Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct it reinforces what our customers and stakeholders expect of us.

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